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  1. HipChat
  2. HCPUB-643

Unable to paste a file and upload

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • None
    • None
    • Other
    • None

    Description

      Summary

      Unable to paste and upload a file after being connected for a few hours

      Environment

      • HipChat 4.0.1633
      • HipChat Linux Client 4.0.1632

      Steps to Reproduce

      1. Login to HipChat
      2. After several hours try to paste and upload a file

      Expected Results

      File is uploaded successfully

      Actual Results

      An error is displayed:

      Something went wrong uploading that file.
      [Auth] Refreshing access token...
      

      The line above is shown a few hours before the lines below

      [WebCore] [DEBUG] [event: upload-failed] {"error":{"code":401,"message":"Invalid OAuth session","type":"Unauthorized"},"jid":"####_olympia_lives@conf.hipchat.com"}
      [WebCore] [DEBUG] [event: file-error] {"jid":"####_olympia_lives@conf.hipchat.com","key":"unable_to_upload"}
      

      Additional Information

      Issue occurs on Linux Client 4.0.1632 as well.

      Workaround

      Logout then login again

      Attachments

        Issue Links

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            People

              dcruz@atlassian.com dcruz
              roliveira@atlassian.com Ricardo
              Archiver:
              mandreacchio Michael Andreacchio

              Dates

                Created:
                Updated:
                Resolved:
                Archived: