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  1. HipChat
  2. HCPUB-6249

HipChat 4.30.3/Qt WebEngine not compatible with OpenSSL version in Ubuntu 18.04LTS

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    • Severity 3 - Minor

    Description

      This is a bug, not a suggestion. Your system won't let me create bugs, saying I don't have the permission to assign issues. 

      It appears that HipChat 4.30.3 and/or its Qt WebEngine isn't compatible with the version of OpenSSL shipping in the latest beta of Ubuntu 18.04LTS. Googling around with the errors I am getting, it appears other software packages that use Qt WebEngine are similarly impacted; the fix for most distros is to forcibly downgrade to a version of openssl that supports the ciphers that your version of Qt WebEngine supports. Downgrading a system's ssl libraries to support a cipher that was removed for security reasons isn't an option. 

       

      [18:14:33][void HipChatApplication::initialize(HipChatApplication::Configuration&):385] "UserAgent: HipChat/4030004.1672 Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.7.0 Chrome/49.0.2623.111 Safari/537.36"
[18:14:33][void HipChatApplication::initialize(HipChatApplication::Configuration&):394] datapath "/opt/HipChat4/lib"
[18:14:33][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[18:14:33][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state =  true
[18:14:33][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[18:14:33][void AbstractOnlineStatus::doSecondaryCheck(bool):259] onlineStatusUrl is empty
[18:14:33][void AbstractOnlineStatus::handleOnlineStatusResult(bool):171] newOnlineState:  true
[18:14:33][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[18:14:33][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline:  true
[18:14:33][void HipChatApplication::onInitialOnlineCheck(bool):310] doAuth
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_client_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_server_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [18:14:33][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num

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          Suggestion - HCPUB-8022 wont connect using Ubuntu 18.04 falsely claiming not network

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              Unassigned Unassigned
              0783c5956426 Kelly
              Archiver:
              mandreacchio Michael Andreacchio

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                Updated:
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