Details
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Bug
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Resolution: Won't Fix
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Low
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None
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None
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None
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Severity 3 - Minor
Description
Summary
After an update in the OS (the Windows 10 Creators update), HipChat no longer launches.
Environment
- Windows 10 (with the latest Creators update)
- HipChat version 4.29
Steps to Reproduce
- Install HipChat in a Windows 10 machine
- Run the latest Windows 10 update
- Try to run HipChat after the update
Expected Results
Hipchat runs as usual
Actual Results
HipChat does not launch at all. Here is an example of what is shown in the event viewer after trying to launch it :
Event 1000, Application Error Faulting application name: HipChat.exe, version: 4.29.1662.0, time stamp: 0x5841e766 Faulting module name: nvoglv32.DLL, version: 22.21.13.8165, time stamp: 0x58deff5a Exception code: 0xc0000005 Fault offset: 0x00acee5f Faulting process id: 0x30b4 Faulting application start time: 0x01d2b8b9f39f1272 Faulting application path: C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv32.DLL Report Id: 6b43b148-7649-4818-b3f5-8259c022c58f Faulting package full name: Faulting package-relative application ID: Event 1001, Windows Error Reporting Fault bucket 108839192062, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: HipChat.exe P2: 4.29.1662.0 P3: 5841e766 P4: nvoglv32.DLL P5: 22.21.13.8165 P6: 58deff5a P7: c0000005 P8: 00acee5f P9: P10: