Details
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Suggestion
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Resolution: Won't Do
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None
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None
Description
Hi,
Your Windows 10 client won't run. The error messages I get are the following:
Faulting application name: HipChat.exe, version: 4.29.1662.0, time stamp: 0x5841e766
Faulting module name: atioglxx.dll, version: 6.14.10.13440, time stamp: 0x576956a5
Exception code: 0xc0000005
Fault offset: 0x001505e5
Faulting process id: 0x1450
Faulting application start time: 0x01d2a0f46a21509e
Faulting application path: C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\atioglxx.dll
Report Id: 69aa0de7-1e39-4be0-a3ad-349de3c91158
Faulting package full name:
Faulting package-relative application ID:
Fault bucket 108797703313, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: HipChat.exe
P2: 4.29.1662.0
P3: 5841e766
P4: atioglxx.dll
P5: 6.14.10.13440
P6: 576956a5
P7: c0000005
P8: 001505e5
P9:
P10:
Attached files:
C:\Users\sander.lommertzen\AppData\Local\Temp\WER46AE.tmp.WERInternalMetadata.xml
C:\Users\sander.lommertzen\AppData\Local\Temp\WER4D28.tmp.appcompat.txt
C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D86.tmp.dmp
C:\Users\sander.lommertzen\AppData\Local\Temp\WER4EEF.tmp.WERDataCollectionFailure.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HipChat.exe_4bd911baffc9da3bcacb805c78a97a3abfc3af3a_b9eba5af_3c944f3a
Analysis symbol:
Rechecking for solution: 0
Report Id: 69aa0de7-1e39-4be0-a3ad-349de3c91158
Report Status: 4104
Hashed bucket: 95b0bf05f14dbd7221bef8839d921700
I've tried running the app with -remoteDebug -logtofile but it won't generate an error for me (it just doesn't run).
I've also tried running the app with -disable-gpu and this also makes no difference.
How can we get the Win10 client to work?
Thanks,
Sander