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  1. HipChat
  2. HCPUB-2838

Windows 10 client won't run

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    Description

      Hi,

      Your Windows 10 client won't run. The error messages I get are the following:

      Faulting application name: HipChat.exe, version: 4.29.1662.0, time stamp: 0x5841e766
      Faulting module name: atioglxx.dll, version: 6.14.10.13440, time stamp: 0x576956a5
      Exception code: 0xc0000005
      Fault offset: 0x001505e5
      Faulting process id: 0x1450
      Faulting application start time: 0x01d2a0f46a21509e
      Faulting application path: C:\Program Files (x86)\Atlassian\HipChat4\HipChat.exe
      Faulting module path: C:\WINDOWS\SYSTEM32\atioglxx.dll
      Report Id: 69aa0de7-1e39-4be0-a3ad-349de3c91158
      Faulting package full name:
      Faulting package-relative application ID:

       

      Fault bucket 108797703313, type 1
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: HipChat.exe
      P2: 4.29.1662.0
      P3: 5841e766
      P4: atioglxx.dll
      P5: 6.14.10.13440
      P6: 576956a5
      P7: c0000005
      P8: 001505e5
      P9:
      P10:

      Attached files:
      C:\Users\sander.lommertzen\AppData\Local\Temp\WER46AE.tmp.WERInternalMetadata.xml
      C:\Users\sander.lommertzen\AppData\Local\Temp\WER4D28.tmp.appcompat.txt
      C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D86.tmp.dmp
      C:\Users\sander.lommertzen\AppData\Local\Temp\WER4EEF.tmp.WERDataCollectionFailure.txt

      These files may be available here:
      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HipChat.exe_4bd911baffc9da3bcacb805c78a97a3abfc3af3a_b9eba5af_3c944f3a

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 69aa0de7-1e39-4be0-a3ad-349de3c91158
      Report Status: 4104
      Hashed bucket: 95b0bf05f14dbd7221bef8839d921700

       

      I've tried running the app with -remoteDebug -logtofile but it won't generate an error for me (it just doesn't run).

      I've also tried running the app with -disable-gpu and this also makes no difference.

       

      How can we get the Win10 client to work?

      Thanks,
      Sander

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            Unassigned Unassigned
            1978ea833d28 Sander Lommertzen
            Archiver:
            mandreacchio Michael Andreacchio

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              Created:
              Updated:
              Resolved:
              Archived: