HipChat Cloud: "notify" Parameter for API V2 "send room notification" is Not Working as Expected

Summary

The notify=true parameter for HipChat API V2 send room notification does not trigger a user notification.

Environment

• HipChat Cloud environment
• HipChat Mac 4.30.1
• HipChat Windows 4.30.5.1672

Steps to Reproduce

1. Set your status to online and set the notification of the room to Loud
2. Send a room notification API V2 using the following example on the terminal / command line:

   curl -H "Content-Type: application/json" -X POST -d "{\"color\": \"$COLOR\", \"message_format\": \"text\", \"message\": \"$MESSAGE\" }" https://api.hipchat.com/v2/room/$ROOM_ID/notification?auth_token=$AUTH_TOKEN
   

   Replace the $parameters with the appropriate values

3. Observe the result

Expected Results

• For Windows:
  • The HipChat icon on the taskbar should blink
  • A pop up notification should appear
  • The user should hear notification sound
  • Unread notification counter is displayed on the specific room
• For Mac:
  • The HipChat icon on the dock should bounce
  • A pop up notification should appear
  • The user should hear notification sound
  • Unread notification counter is displayed on the specific room

Actual Results

The user will receive a silent notification instead. No blinking / bouncing icon, pop up notification, sound, and unread notification counter

Notes

This feature is working as expected on HipChat Server and HipChat Data Center