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  1. HipChat
  2. HCPUB-1333

Linux client notifications are unreadable/distorted

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Details

    • Severity 3 - Minor

    Description

      Summary

      Desktop notification is unreadable when receiving messages.

      Environment

      • Ubuntu 16.10.1 LTS
      • Ubuntu 16.04 Xenial

      Steps to Reproduce

      1. Have another HipChat user sends you a message with pop-up notification enabled

      Expected Results

      Desktop notification is received as normal

      Actual Results

      Desktop notification is received, however, the notification received is unreadable and the message can't be read

      Notes

      • Applying hipchat4 --disable-gpu does not seem to improve the result.
      • Support is not able to reproduce the result. If you have any additional information, please do share with us and our team will proceed with the investigation

      Workaround

      Use the web client

      Attachments

        1. hipchat_hardware.html
          14 kB
        2. hipchat.png
          hipchat.png
          23 kB
        3. hipchat2.png
          hipchat2.png
          127 kB
        4. hipchat-notification-corruption.png
          hipchat-notification-corruption.png
          13 kB
        5. image-2017-05-29-08-10-55-366.png
          8 kB
        6. image-2018-01-25-10-52-30-919.png
          image-2018-01-25-10-52-30-919.png
          434 kB
        7. Screenshot from 2018-01-25 10-37-46.png
          Screenshot from 2018-01-25 10-37-46.png
          186 kB

        Activity

          People

            Unassigned Unassigned
            eho Edwin Ho (Inactive)
            Archiver:
            mandreacchio Michael Andreacchio

            Dates

              Created:
              Updated:
              Resolved:
              Archived: