Details
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Bug
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Resolution: Won't Fix
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Low
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None
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HCS 1.4.3, HCS 2.0.6
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None
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Severity 3 - Minor
Description
Environment
- HipChat Server 1.4.3
- HipChat Server 2.0.6
- HipChat Mac Client 4.28.0
Steps to reproduce
- Open a conversation / room in the Mac client
- Upload avi, mp4, m4v, mkv, mov video to a room / 1-1 conversation
- Click on the link to open up the Video Preview
Current behaviour
The error message below will be displayed:
" Ouch! We can't load the media file."
Expected behaviour
The video preview should be displayed on the client
Workaround
You can still download the file to view it from the machine itself
Note
mp4 preview can be previewed from web client
Attachments
Issue Links
- relates to
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HCPUB-1058 HipChat Server & Cloud: Cannot play .mp4 preview on the web client
- Closed