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  1. Jira Software Data Center
  2. JSWSERVER-2276

Custom Template may be Lost

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Details

    • Bug
    • Resolution: Fixed
    • High
    • 5.5
    • 4.3.1, 4.4
    • Board configuration

    • JIRA 4.0.2 + GH 4.3.1
      JIRA 4.1 + GH 4.4

    Description

      Symptom

      So far, this problem still can't be reproduced, however it quite seems like in a specific scenario the custom template may get lost.

      According to the investigation of onhand cases, it's different from deleting template from UI that the all settings of lost custom templates are still saved in database, however 'CUSTOM_TEMPLATES' definition is lost in 'GH_GONFIGURATION' property.

      select propertyvalue from propertytext 
where id in (select id from propertyentry where entity_name='GreenHopper' and property_key='GH_CONFIGURATION');

      workaround

      • Find the # of missing custom template, manually update GH general settings in database to add the 'CUSTOM_TEMPLATES' back to 'GH_CONFIGURATION'

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-2826 GHConfiguration and DefaultConfiguration share the same property key - upon save one overwrites the other -> Data Loss!

          • High - High priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-2975 Custom Template Lost after upgrade to GreenHopper 5.5.x or GreenHopper 5.6.x

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-2757 Changes in Card Style are not saved when configuring GreenHooper Project Templates

          • High - High priority issues
          • Closed

          Activity

            People

              nmuldoon Nicholas Muldoon [Atlassian]
              kren Kelson Ren
              Votes:
              3 Vote for this issue
              Watchers:
              6 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: