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  1. Jira Software Data Center
  2. JSWSERVER-11065

Agile Wallboard stopped working

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      Problem

      Since the latest OnDemand Release (JIRA Agile 6.5.20), the Agile Wallboard Gadget stopped working.

      When adding that gadget and configuring it (choosing the board, quick filters and refresh interval), clicking on "Save" does nothing:

      Checking the dashboard, a blank gadget is displayed:

      Symptoms

      • JIRA Agile Wallboard gadget does not load
      • Errors in the browser Javascript console
      Uncaught TypeError: Cannot read property 'extend' of undefined com.pyxis.greenhopper.jira:gh-dialog.js?locale=en-US:6
Uncaught TypeError: undefined is not a function com.pyxis.greenhopper.jira:gh-rapid.js?locale=en-US:4147
Uncaught TypeError: Cannot read property 'getMode' of undefined com.pyxis.greenhopper.jira:gh-rapid.js?locale=en-US:4087
Uncaught TypeError: Cannot read property 'setPerViewValue' of undefined

      Work around

      Unfortunately there is no work around at this time. In the absence of a working Wallboard Gadget, if you need to access a particular board and can do so outside of a Dashboard, please use that instead. "Projector mode" (press the Z key twice) helps to remove the outer chrome of the board page to maximise the viewing area on a wallboard.

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          Screen Shot 2014-08-19 at 11.58.46 AM.png
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            [JSWSERVER-11065] Agile Wallboard stopped working

            Michael Tokar added a comment -

            robert_trosper this issue has been resolved for some time. Are you on the latest version of JIRA Agile (6.6.13 at the time of writing)? If you are experiencing similar symptoms it could be a different bug. Please contact our Support Team at https://support.atlassian.com to get the fastest assistance.

            Regards,
            JIRA Agile Team

            Michael Tokar added a comment - robert_trosper this issue has been resolved for some time. Are you on the latest version of JIRA Agile (6.6.13 at the time of writing)? If you are experiencing similar symptoms it could be a different bug. Please contact our Support Team at https://support.atlassian.com to get the fastest assistance. Regards, JIRA Agile Team

            Bob T added a comment -

            For heaven's sake, FIX THIS! It's pretty basic to a dashboard. I'm having a hard time believing that this is a very difficult defect to fix. If it is, I have doubts about your whole code base.

            Bob T added a comment - For heaven's sake, FIX THIS! It's pretty basic to a dashboard. I'm having a hard time believing that this is a very difficult defect to fix. If it is, I have doubts about your whole code base.

            Christopher Lederer added a comment -

            Hello, we have the same issue - and we aren't happy at all.
            You should really take this kind of bugs a bit more professional.
            We created a lot of boards and now we cant use any of them the way we used to - that is certainly not "customer service"
            Please let us know asap how you deal with this?
            How long do you expect a customer to wait? Would be great to know what are the expected waiting time - as in our case waiting means being unable to continue to work as we are used to be.

            Christopher Lederer added a comment - Hello, we have the same issue - and we aren't happy at all. You should really take this kind of bugs a bit more professional. We created a lot of boards and now we cant use any of them the way we used to - that is certainly not "customer service" Please let us know asap how you deal with this? How long do you expect a customer to wait? Would be great to know what are the expected waiting time - as in our case waiting means being unable to continue to work as we are used to be.

            Bernie Woolfrey added a comment - - edited

            Very frustrating... just updated to 6.6 and none of our (many) dashboards work!
            I note the comment above from 20 Aug: "A fix for this issue has been worked out. It will be deployed to our Cloud environments as soon as possible."
            Any idea when this will be fixed for non-cloud instances?

            EDIT: OK.. I see GHS-11176

            Bernie Woolfrey added a comment - - edited Very frustrating... just updated to 6.6 and none of our (many) dashboards work! I note the comment above from 20 Aug: "A fix for this issue has been worked out. It will be deployed to our Cloud environments as soon as possible." Any idea when this will be fixed for non-cloud instances? EDIT: OK.. I see GHS-11176

            Peter Callies added a comment -

            Sounds similar to GHS-11176

            Peter Callies added a comment - Sounds similar to GHS-11176

            Nick Mason added a comment -

            alanreep Definitely raise a support request, please.

            Nick Mason added a comment - alanreep Definitely raise a support request, please.

            AlanR added a comment -

            I've just installed JIRA Agile 6.6.0 on JIRA 6.2.5 and appear to have this problem. Is it possible that it is back or should I open a new support call?

            AlanR added a comment - I've just installed JIRA Agile 6.6.0 on JIRA 6.2.5 and appear to have this problem. Is it possible that it is back or should I open a new support call?

            Michael Tokar added a comment -

            A fix for this issue has been worked out. It will be deployed to our Cloud environments as soon as possible.

            Michael Tokar added a comment - A fix for this issue has been worked out. It will be deployed to our Cloud environments as soon as possible.

            Stephen Kervin added a comment -

            There is no work around for this and it greatly effects processes which we have designed to use the Agile plugin on dashboards.

            Stephen Kervin added a comment - There is no work around for this and it greatly effects processes which we have designed to use the Agile plugin on dashboards.

              mtokar Michael Tokar
              cgauterio Clarissa Gauterio (Inactive)
              Affected customers:
              6 This affects my team
              Watchers:
              37 Start watching this issue

                Created:
                Updated:
                Resolved: