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  1. Jira Software Data Center
  2. JSWSERVER-10759

Restoring backup from OnDemand to BTF causes JIRA Agile to be unavailable

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Details

    • Bug
    • Resolution: Not a bug
    • Medium
    • None
    • 6.3.13.1
    • None

    Description

      When restoring an XML backup from JIRA OnDemand 6.3-OD-05 (containing JIRA Agile 6.4.0.2) to JIRA Behind-the-firewall 6.2.6, and then you install the latest btf JIRA Agile 6.3.13.1, JIRA will show the banner:

      JIRA Agile is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.
      

      But in fact, all the upgrade tasks have been run successfully without issues:

      JIRA Agile Run History
      
      	JIRA Agile v6.3.12 (65ae4f334d1bf13b) started at 05 May 2014 08:28
      
      	JIRA Agile v6.3.13.0 (642c1497ac177851) started at 08 May 2014 09:48
      
      	JIRA Agile v6.3.13.1 (a73d75f118867c66) started at 19 May 2014 08:18
      
      	JIRA Agile v6.4.0.2 (ce40cace129bc6b9) started at 26 May 2014 09:23
      
      	*JIRA Agile v6.3.13.1 (2f7da9c7d757bb92) started at 29 May 2014 06:59
      
      
      2014-05-29 18:59:27,673 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [greenhopper.service.logging.LogSupport] 
      
      The following JIRA Agile upgrade tasks have been run on this system
      
      	JAG UpgradeTask  12 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  12 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 1 ms
      	JAG UpgradeTask  13 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  13 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 1219 ms
      	JAG UpgradeTask  14 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  14 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 0 ms
      	JAG UpgradeTask  15 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  15 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 687 ms
      	JAG UpgradeTask  16 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  16 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 3 ms
      	JAG UpgradeTask  17 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  17 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 6 ms
      	JAG UpgradeTask  18 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  18 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 0 ms
      	JAG UpgradeTask  19 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  19 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 24 ms
      	JAG UpgradeTask  20 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  20 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 0 ms
      	JAG UpgradeTask  21 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  21 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 0 ms
      	JAG UpgradeTask  22 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  22 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 1327 ms
      	JAG UpgradeTask  23 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  23 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 1 ms
      	JAG UpgradeTask  24 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  24 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 1 ms
      	JAG UpgradeTask  25 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  25 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 5 ms
      	JAG UpgradeTask  26 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  26 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 321 ms
      	JAG UpgradeTask  27 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  27 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 41 ms
      	JAG UpgradeTask  28 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  28 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 59 ms
      	JAG UpgradeTask  29 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  29 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 4 ms
      	JAG UpgradeTask  30 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  30 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 8 ms
      	JAG UpgradeTask  31 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  31 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 2 ms
      	JAG UpgradeTask  32 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  32 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 35 ms
      	JAG UpgradeTask  33 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  33 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 5 ms
      	JAG UpgradeTask  34 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  34 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 19 ms
      	JAG UpgradeTask  35 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  35 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 4 ms
      	JAG UpgradeTask  36 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  36 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 2 ms
      	JAG UpgradeTask  37 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  37 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 137 ms
      	JAG UpgradeTask  38 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  38 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 5 ms
      	JAG UpgradeTask  39 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  39 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 953 ms
      	JAG UpgradeTask  40 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  40 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 202 ms
      	JAG UpgradeTask  41 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  41 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 11 ms
      	JAG UpgradeTask  42 started at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b)
      	JAG UpgradeTask  42 ended   at 29 Apr 2014 05:26 within JAG v6.3.12 (65ae4f334d1bf13b) and took 7 ms
      	JAG UpgradeTask  43 started at 26 May 2014 09:24 within JAG v6.4.0.2 (ce40cace129bc6b9)
      	JAG UpgradeTask  43 ended   at 26 May 2014 09:24 within JAG v6.4.0.2 (ce40cace129bc6b9) and took 1094 ms
      	JAG UpgradeTask  44 started at 26 May 2014 09:24 within JAG v6.4.0.2 (ce40cace129bc6b9)
      	JAG UpgradeTask  44 ended   at 26 May 2014 09:24 within JAG v6.4.0.2 (ce40cace129bc6b9) and took 1023 ms
      	JAG UpgradeTask  45 started at 26 May 2014 09:24 within JAG v6.4.0.2 (ce40cace129bc6b9)
      	JAG UpgradeTask  45 ended   at 26 May 2014 09:24 within JAG v6.4.0.2 (ce40cace129bc6b9) and took 36 ms
      
      2014-05-29 18:59:27,701 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-taskboard-shortcut' was null. Not enabling.
      2014-05-29 18:59:27,701 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-chartboard-shortcut' was null. Not enabling.
      2014-05-29 18:59:27,701 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-releasedboard-shortcut' was null. Not enabling.
      2014-05-29 18:59:27,708 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-delete-shortcut' was null. Not enabling.
      2014-05-29 18:59:27,708 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] Checking if jira-importers-plugin is present and at version 4.4 or higher
      2014-05-29 18:59:27,710 ThreadPoolAsyncTaskExecutor::Thread 17 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] jira-importers-plugin already at 6.1.7.
      2014-05-29 18:59:27,928 UpmAsynchronousTaskManager:thread-2 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.pyxis.greenhopper.jira], 54 seconds remaining
      2014-05-29 18:59:29,510 UpmAsynchronousTaskManager:thread-2 INFO sysadmin 1135x498x2 s0hcp9 127.0.0.1 /rest/plugins/1.0/installed-marketplace [greenhopper.service.logging.LogSupport] 
      
      *********************************************************************************
      Atlassian GreenHopper v6.3.13.1 #2f7da9c7d757bb92 built 2014-05-08T11:48:13.026+08:00 - plugin started.  Get Agile!
      *********************************************************************************
      

      Disabling and re-enabling the plugin doesn't help and reindexing doesn't help as well.

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            Unassigned Unassigned
            dleng Daniel Leng (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: