Uploaded image for project: 'Jira Software Cloud'
  1. Jira Software Cloud
  2. JSWCLOUD-15905

Chart board on Classic JIRA Agile doesn't open anymore

    XMLWordPrintable

Details

    Description

      Symptoms

      Replicated this on OnDemand instances only. Trying to access the Classic Chart Board in Agile, the charts are not displayed.

      The Agile Gadget will also be unable to load with the same error messages shown in the logs.

      In the logs, here's what is logged:

      @400000005368e97e23007cc4 2014-05-06 08:53:56,584 TP-Processor2 WARN sysadmin 533x16651x1 1yciif2 200.210.150.226,131.103.29.33 /charts [jira.charts.jfreechart.DisplayChartServlet] File not found, returning 404 (filename='jfreechart-onetime-7875236428031872033.png').
      @400000005368e9981ab2ccfc 2014-05-06 08:54:22,445 TP-Processor2 WARN sysadmin 534x16669x1 1yciif2 200.210.150.226,131.103.29.33 /charts [jira.charts.jfreechart.DisplayChartServlet] File not found, returning 404 (filename='jfreechart-onetime-4638644860753976778.png').
      @400000005368e99e111465fc 2014-05-06 08:54:28,285 TP-Processor1 WARN sysadmin 534x16676x1 1yciif2 200.210.150.226,131.103.29.33 /charts [jira.charts.jfreechart.DisplayChartServlet] File not found, returning 404 (filename='jfreechart-onetime-8703112757789556009.png').
      ...
      

      Cause

      A change to code in the latest version of JIRA deployed to OnDemand has altered how the JFreeChart servlet retrieves requested charts. The charts are being generated correctly, but JIRA is looking for them in the wrong location.

      Work-around

      Unfortunately there is no work-around at this time.

      Attachments

        Issue Links

          Activity

            People

              mtokar Michael Tokar
              cgauterio Clarissa Gauterio (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              18 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: