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  1. Focus
  2. FOCUS-2

After Focus is provisioned and enabled, user gets 'Something went wrong' error when loading Focus

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • Focus Area - Goals
    • None
    • Severity 3 - Minor

      Issue Summary

      After Focus is provisioned and enabled, user gets 'Something went wrong' error when loading Focus

      There is currently an issue where customers are not able to access a newly provisioned Focus instance. They will just see "Something went wrong" message on the screen.

      Steps to Reproduce

      1. Enable focus without enabling Goals(Platform Experiences)

      Expected Results

      User should be able to load site/focus URL

      Actual Results

      User is not able to load site/focus URL and gets an error "Something went wrong"

      Workaround

      User is required to enable Platform experience first before provisioning Focus

          Form Name

            [FOCUS-2] After Focus is provisioned and enabled, user gets 'Something went wrong' error when loading Focus

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              Unassigned Unassigned
              d17ac5cdefe0 tthapa
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: