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  1. Jira Platform Cloud
  2. JRACLOUD-85853

Unable to link to GitHub due to Invalid user/team account error

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      Customers trying to setup a new connection to GitHub are unable to connect, receiving and Error: Invalid user/team account.

      The reason for this is due to rate-limiting that GitHub has in place. Un-authenticated requests are limited to 1 per second per IP address over a 1 minute period. Outbound connections in OnDemand share squid proxies. There are two per rack meaning that approximately 1000 instances share a single outbound IP.

      During busy periods, the rate limit means that customers are seeing error pages when they enable Github DVCS connector syncing.

      We need to adjust the DVCS connector so that it takes account of this fact.

      EDIT - If you are seeing this issue please raise a ticket at https://support.atlassian.com and we can investigate and see if a workaround is available for your instance.

            [JRACLOUD-85853] Unable to link to GitHub due to Invalid user/team account error

            Tair Tidhar made changes -
            Component/s Original: Site - Settings - DVCS Accounts [ 46732 ]
            Component/s New: Integration - Dvcs accounts [ 77936 ]
            Key Original: JSWCLOUD-15792 New: JRACLOUD-85853
            Symptom Severity New: Severity 3 - Minor [ 14432 ]
            Project Original: Jira Cloud [ 18511 ] New: Jira Platform Cloud [ 18514 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSWCLOUD Bug Workflow [ 3191152 ] New: JAC Bug Workflow v3 [ 3473505 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1553562 ] New: JSWCLOUD Bug Workflow [ 3191152 ]
            jonah (Inactive) made changes -
            Component/s New: DVCS Accounts [ 46732 ]
            Component/s Original: DVCS Accounts [ 43316 ]
            Key Original: JSW-14160 New: JSWCLOUD-15792
            Project Original: JIRA Software (including JIRA Agile) [ 12200 ] New: JIRA Software for Cloud [ 18511 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: da-missed-requirement da-missed-use-case migrated_from_dcon New: affects-cloud da-missed-requirement da-missed-use-case migrated_from_dcon
            Benjamin Morgan (Inactive) made changes -
            Component/s New: DVCS Accounts [ 43316 ]
            Labels Original: da-missed-requirement da-missed-use-case New: da-missed-requirement da-missed-use-case migrated_from_dcon
            Owen made changes -
            Key Original: DCON-489 New: JSW-14160
            Workflow Original: classic workflow for JIRA DVCS Connector [ 831886 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1553562 ]
            Project Original: DCON - deprecated use JSW [ 14710 ] New: JIRA Software (including JIRA Agile) [ 12200 ]
            Lauren McHugh (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 99650 ]
            mwatson made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 99650 ] New: This issue links to "Page (Extranet)" [ 99650 ]
            mwatson made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 99650 ] New: This issue links to "Page (Extranet)" [ 99650 ]

              Unassigned Unassigned
              dnicholson David Nicholson (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: