Details
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Bug
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Resolution: Fixed
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Medium
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None
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None
Description
This has been noticed recently that the "Invalid user/team account" error message gets thrown when there is not enough memory to sync the DVCS connector to a large repository. The problem with this error message is that it seems to be a "Catch All" for a whole bunch of different problems, ranging from wrong Java version and restricted firewall rule to a real "Invalid user/team account" like what the error message is actually saying.
Upping the memory in JIRA has been seen to solve this problem, see here for more. It was noticed for example when trying to sync with GitHub.
Reconfiguring firewall to allow connection also seems to be a solution, noticed when trying to connect to Bitbucket.
There are also some other problems that might cause this same error. Please see DVCS Connector won't connect to GitHub, returns Invalid User/Team Account for further information.
Above all, if you are an OnDemand customer, or the steps in the above KB articles do not work for you, please contact Atlassian Support at https://support.atlassian.com.
Attachments
Issue Links
- duplicates
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JSWSERVER-14531 While trying to connect to github through the connector in JIRA, I get error as 'Invalid user/team account'
- Closed
- relates to
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- Closed
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