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  1. Jira Software Data Center
  2. JSWSERVER-14055

DVCS Connector throws Invalid user/team account if there is not enough memory

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      This has been noticed recently that the "Invalid user/team account" error message gets thrown when there is not enough memory to sync the DVCS connector to a large repository. The problem with this error message is that it seems to be a "Catch All" for a whole bunch of different problems, ranging from wrong Java version and restricted firewall rule to a real "Invalid user/team account" like what the error message is actually saying.

      Workaround

      Upping the memory in JIRA has been seen to solve this problem, see here for more. It was noticed for example when trying to sync with GitHub.

      Reconfiguring firewall to allow connection also seems to be a solution, noticed when trying to connect to Bitbucket.

      There are also some other problems that might cause this same error. Please see DVCS Connector won't connect to GitHub, returns Invalid User/Team Account for further information.

      Above all, if you are an OnDemand customer, or the steps in the above KB articles do not work for you, please contact Atlassian Support at https://support.atlassian.com.

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            [JSWSERVER-14055] DVCS Connector throws Invalid user/team account if there is not enough memory

            David Di Blasio made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 73740 ] New: This issue links to "Page (Atlassian Documentation)" [ 73740 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2851094 ] New: JAC Bug Workflow v3 [ 2936684 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545844 ] New: JAC Bug Workflow v2 [ 2851094 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1553457 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545844 ]
            Benjamin Morgan (Inactive) made changes -
            Component/s New: DVCS Accounts [ 43316 ]
            Labels New: migrated_from_dcon
            Owen made changes -
            Key Original: DCON-322 New: JSW-14055
            Workflow Original: classic workflow for JIRA DVCS Connector [ 688860 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1553457 ]
            Project Original: DCON - deprecated use JSW [ 14710 ] New: JIRA Software (including JIRA Agile) [ 12200 ]
            Tony Starr made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 118711 ] New: This issue links to "Page (Atlassian Documentation)" [ 118711 ]
            Tony Starr made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 118711 ] New: This issue links to "Page (Atlassian Documentation)" [ 118711 ]
            Tony Starr made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 73740 ] New: This issue links to "Page (Atlassian Documentation)" [ 73740 ]
            Tony Starr made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 118584 ] New: This issue links to "Page (Atlassian Documentation)" [ 118584 ]

              Unassigned Unassigned
              mandreacchio Michael Andreacchio
              Affected customers:
              5 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: