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Suggestion
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Resolution: Fixed
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None
NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.
NOTE: You can now un-subscribe yourself from Atlassian Answers notifications.
Simply click the "Un-subscribe from all notifications" link that appears in the email footer of all emails that are now sent from Answers.
Some users may find that clicking the link results in a system error message - even though this happens, the unsubscribe request should still have been processed successfully.
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The old Atlassian Answers had a number of fine-grained notification options that allowed users to control which emails they received from the system.
Many users were able to completely de-activate any emails from being sent, even though technically they were probably subscribed to a bunch of questions or topics.
When we migrated Answers to Confluence Questions, these notification controls were lost, but each user's subscriptions were kept intact. Now, many users have started receiving emails that they do not want to get.
We are planning to build a self-service unsubscribe option into Confluence Questions itself (see [CQ-1334]). However, this may take some time to implement, and many users want a solution immediately.
As an interim measure, let's create a process for Atlassian staff to manually un-subscribe users from all emails if they request it.
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CONFSERVER-47764 Many users received unwanted email notifications from Atlassian Answers after migrating to Confluence Questions
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- Closed
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[CONFSERVER-51780] Un-subscribe users from all emails from Atlassian Answers if they have requested it
Asbjørn Heid
added a comment - Tried to click that "un-subscribe from all" about 4 times yesterday, got the server outage page at least once (other requests just trailed into nothingness). Got a new notification today. This notification didn't even have the "unsubscribe from all" link.
Given that I've never used answers.atlassian.com, I'm a bit surprised that my settings indicated I wanted any kind of notifications. All I've done is to sign up for an Atlassian ID to register SourceTree...
Asbjørn Heid
added a comment - Tried to click that "un-subscribe from all" about 4 times yesterday, got the server outage page at least once (other requests just trailed into nothingness). Got a new notification today. This notification didn't even have the "unsubscribe from all" link.
Given that I've never used answers.atlassian.com, I'm a bit surprised that my settings indicated I wanted any kind of notifications. All I've done is to sign up for an Atlassian ID to register SourceTree... Everyone who commented has been unsubscribed.
For all future users who wish to un-subscribe from Answers notification emails, there is now a self-service option.
Simply click the "Un-subscribe from all notifications" link that appears in the email footer of all emails that are now sent from Answers.
Some users may find that clicking the link results in a system error message - even though this happens, the unsubscribe request should still have been processed successfully.
Nathan Gray
added a comment - unsubscribe please. Please unsubscribe me. I will re-enable notifications after the user options have been implemented. Thanks
Stuart Hertzog
added a comment - Also, there doesn't seem to be any way to cancel an Atlassian account. Please cancel my account completely.
Stuart Hertzog
added a comment - Also, there doesn't seem to be any way to cancel an Atlassian account. Please cancel my account completely. 
Tim Brigham
added a comment - Unsubscribe me please Stuart Hertzog
added a comment - un-subscribe me
Hi lordcrc - We had some problems with the "un-subscribe from all" feature over the last 48 hours, which lead to it being periodically disabled. We believe the problems are now all solved and it should work now if you un-subscribe.