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  1. Confluence Data Center
  2. CONFSERVER-99218

Anonymous users are unable to view pages in Mobile Browser

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      Issue Summary

      A site with anonymous access enabled, pages do not load in a mobile browser. The requests seems to be redirected to login.

      Instance details

      • Confluence 9.2.0, 9.2.1, 9.3.1
      • Confluence Mobile Web Plugin 19.2.5, 19.2.6, 19.3.88

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Install Confluence 9.2.0
      2. Create a simple page
      3. Enable anonymous access
      4. Logout and verify you're able to view the page as an anonymous user
      5. Attempt to view the page in a mobile browser

      Expected Results

      Users should be able to view the page. Screenshot below was from the testing done with 8.5.19

      Actual Results

      Users are unable to view the page.

      2025-02-14 15:59:34,734 WARN [http-nio-8090-exec-2] [atlassian.confluence.servlet.ServletModuleContainerServlet] service Access check is failed. Skipping Servlet com.atlassian.confluence.plugins.mobile.webresource.MobileResourceServerServlet
 -- url: /confluence/s/87d844f93e06092c4b789cb93a48d2d3-CDN/di68c8/9109/11t38rk/bd0d4a9b86db6242873b769b5e2434c8/_/plugins/servlet/mobile/download/contextbatch/css/atl.mobile.confluence.app.frame,atl.mobile.confluence.view.content,atl.mobile.confluence.view.comments/batch.css | userName: anonymous | referer: https://linux-92487.prod.atl-cd.net/confluence/plugins/servlet/mobile?contentId=196701 | traceId: d237f7eea8f936e7
2025-02-14 15:59:34,737 WARN [http-nio-8090-exec-4] [atlassian.confluence.servlet.ServletModuleContainerServlet] service Access check is failed. Skipping Servlet com.atlassian.confluence.plugins.mobile.webresource.MobileResourceServerServlet
 -- url: /confluence/s/87d844f93e06092c4b789cb93a48d2d3-CDN/di68c8/9109/11t38rk/bd0d4a9b86db6242873b769b5e2434c8/_/plugins/servlet/mobile/download/contextbatch/css/atl.mobile.confluence.app.frame,atl.mobile.confluence.view.content,atl.mobile.confluence.view.comments/batch.css | userName: anonymous | referer: https://linux-92487.prod.atl-cd.net/confluence/plugins/servlet/mobile?contentId=196701 | traceId: 3793c82a28a96b0b
2025-02-14 15:59:34,737 ERROR [http-nio-8090-exec-2] [[Standalone].[localhost].[/confluence].[servlet-module-container-servlet]] log Servlet.service() for servlet [servlet-module-container-servlet] threw exception
 -- url: /confluence/s/87d844f93e06092c4b789cb93a48d2d3-CDN/di68c8/9109/11t38rk/bd0d4a9b86db6242873b769b5e2434c8/_/plugins/servlet/mobile/download/contextbatch/css/atl.mobile.confluence.app.frame,atl.mobile.confluence.view.content,atl.mobile.confluence.view.comments/batch.css | userName: anonymous | referer: https://linux-92487.prod.atl-cd.net/confluence/plugins/servlet/mobile?contentId=196701 | traceId: d237f7eea8f936e7

      Workaround

      Disable the Confluence Mobile Web Plugin. This will result the request to be displayed in desktop view instead of mobile view.

        1. Screenshot 2025-02-14 at 16.56.52.png
          Screenshot 2025-02-14 at 16.56.52.png
          232 kB
        2. Screenshot 2025-02-14 at 16.58.11.png
          Screenshot 2025-02-14 at 16.58.11.png
          252 kB

          Form Name

            [CONFSERVER-99218] Anonymous users are unable to view pages in Mobile Browser

              dluong Duy Truong Luong
              c84ad05f80fa Puventhira Mannen
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: