Issue Summary

The Atlassian Troubleshooting and Support Tools plugin fails to generate the support zip including the customizations when there are customizations in Confluence

Steps to Reproduce

1. Install a Confluence instance with version 9.2.1
2. Check the ATST plugin version (if it is v2.3.0, please upgrade it to one of the versions 2.4.0, 2.5.1, and 2.6.0)
3. Modify the Global layout 
4. Create the support zip with the customization option enabled

The issue is reproducible in Confluence v9.2.1 with ATST versions below:

• 2.4.0
• 2.5.1
• 2.6.0

Expected Results

The support zip should be generated without issue and confluence-customisations folder should exist 

Actual Results

The confluence-customisation folder is missing in the support zip

The below exception is thrown in the application logs:

WARN [support-zip] [troubleshooting.stp.zip.ZipFileAppender] getInnerItems Problem processing 'Confluence customisations': RuntimeException: java.io.FileNotFoundException: /opt/atlassian/confluence/temp/9488269423177458124/Global customised layout - decorators/global.vmd (No such file or directory)
 -- url: /confluence/rest/troubleshooting/latest/support-zip/cluster | userName: admin | referer: https://xxxxxxxx/confluence/plugins/servlet/troubleshooting/view/ | traceId: 1e786556832ecbad
java.lang.RuntimeException: java.io.FileNotFoundException: /opt/atlassian/confluence/temp/9488269423177458124/Global customised layout - decorators/global.vmd (No such file or directory) 

Workaround

Downgrade the ATST plugin to v2.3.0