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  1. Confluence Data Center
  2. CONFSERVER-98146

Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.

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      Issue Summary

      Confluence 8.5.15 Document/PDF preview ( document conversion) failed to render / access the text-embedded URL or URL added to the Document.
      This issue reproducible with almost all supported the files types: docx, xls, pptx, pdf
      My testing, ( Working and Non-working )
      Confluence 8.5.15
      Confluence 8.5.14
      Confluence 7.1.2
      Confluence 8.9.1
      Confluence 9.0.1 

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Create a Word document / PDF containing the WEB/Anchor URL- Link to Page https.docx
      2. Setup a Confluence 8.5.15
      3. Create a Confluence Page.
      4. Drag and Drop the doc file on the Confluence Page.
      5. Open a doc file for preview.
      6. The Document containing web links is not Clickable , it is shown as Plain text instead of a Hyperlink.

      Expected Results

      The attachment preview should show the Web Link on the Doc file as a hyperlink not as a Text.

      Actual Results

      The attachment preview shows the Web Link as plain text.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.
      The only option is to open/download the attachment(docx or pdf) in edit mode.

        1. Link to Page https.pdf
          17 kB
        2. PreviewLink.mp4
          1.35 MB
        3. attachmentPreviewMode.png
          attachmentPreviewMode.png
          43 kB
        4. Link to Page https.docx
          13 kB

            [CONFSERVER-98146] Document/PDF file containing Web URL doesn't get render as HyperLink in preview mode of the file on Confluence Page.

            Ankita Sawlani made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 957596 ]
            Ankita Sawlani made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 957596 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 15
            Niraj Bhawnani made changes -
            QA Demo Status Original: Not Done [ 14330 ] New: Not Needed [ 14332 ]
            QA Kickoff Status Original: Not Done [ 14234 ] New: Not Needed [ 14236 ]
            Resolution New: Duplicate [ 3 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Sachin made changes -
            Description Original: h3. Issue Summary
            Confluence 8.5.15 *Document/PDF preview* ( document conversion) failed to *render* / access the text-embedded URL or URL added to the Document.
            *{color:#0747A6}This issue reproducible with almost all supported the files types: docx, xls, pptx, pdf{color}*
            My testing, ( Working (/) and Non-working (x))
            Confluence 8.5.15 (x)
            Confluence 8.5.14 (/)
            Confluence 7.1.2 (/)
            Confluence 8.9.1 (/)
            Confluence 9.0.1 (/)

             !attachmentPreviewMode.png|thumbnail!

            This is reproducible on Data Center: yes

            h3. Steps to Reproduce
            # Create a Word document / PDF containing the WEB URL- [^Link to Page https.docx]
            # Setup a *Confluence 8.5.15*
            # Create a Confluence Page.
            # Drag and Drop the doc file on the Confluence Page.
            # Open a doc file for preview.
            # The Document containing web links is not *Clickable* , it is shown as *Plain text* instead of a *Hyperlink*.
            #* Attached Steps to replicate on 8.5.15 [^PreviewLink.mp4]

            h3. Expected Results
            The attachment preview should show the Web Link on the Doc file as a hyperlink not as a Text.

            h3. Actual Results
            The attachment preview shows the Web Link as plain text.

            h3. Workaround
            Currently, there is no known workaround for this behaviour. A workaround will be added here when available.
            The only option is to open/download the attachment(docx or pdf) in edit mode.             		New: h3. Issue Summary

            Confluence 8.5.15 *Document/PDF preview* ( document conversion) failed to *render* / access the text-embedded URL or URL added to the Document.
            *{color:#0747a6}This issue reproducible with almost all supported the files types: docx, xls, pptx, pdf{color}*
            My testing, ( Working (/) and Non-working (x))
            Confluence 8.5.15 (x)
            Confluence 8.5.14 (/)
            Confluence 7.1.2 (/)
            Confluence 8.9.1 (/)
            Confluence 9.0.1 (/)

            !attachmentPreviewMode.png|thumbnail!

            This is reproducible on Data Center: yes
            h3. Steps to Reproduce
             # Create a Word document / PDF containing the WEB/Anchor URL- [^Link to Page https.docx]
             # Setup a *Confluence 8.5.15*
             # Create a Confluence Page.
             # Drag and Drop the doc file on the Confluence Page.
             # Open a doc file for preview.
             # The Document containing web links is not *Clickable* , it is shown as *Plain text* instead of a {*}Hyperlink{*}.
             ** Attached Steps to replicate on 8.5.15 [^PreviewLink.mp4]

            h3. Expected Results

            The attachment preview should show the Web Link on the Doc file as a hyperlink not as a Text.
            h3. Actual Results

            The attachment preview shows the Web Link as plain text.
            h3. Workaround

            Currently, there is no known workaround for this behaviour. A workaround will be added here when available.
            The only option is to open/download the attachment(docx or pdf) in edit mode.
            Niraj Bhawnani made changes -
            Link New: This issue duplicates CONFSERVER-97957 [ CONFSERVER-97957 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Niraj Bhawnani made changes -
            Link New: This issue is caused by CONFSRVDEV-32038 [ CONFSRVDEV-32038 ]
            Niraj Bhawnani made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Niraj Bhawnani made changes -
            Assignee New: Aman - [ 1769a4e00861 ]

              1769a4e00861 Aman -
              bd8fb4de509e Sachin
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: