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  1. Confluence Data Center
  2. CONFSERVER-79583

User Mentions on pages are broken after space or site import from Cloud

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      Issue Summary

      When a page with user mentions is migrated from Confluence Cloud into Confluence Server/DC using either site or space migration, the mentions display "Broken Link"

      For a cloud to cloud migration via Confluence DC, this results in mentions showing "Unlicensed User" in the destination cloud site

      Steps to Reproduce

      1. Create a page in Confluence Cloud with one or more @ user mentions
      2. Export the space or site from Confluence Cloud
      3. Import the space or site into Confluence Server DC
      4. Observe the Broken Link message in place of the user mentions. Within the page source the <ri:user> element is missing a user identifier attribute.

       

      Expected Results

      The expected result is that the @ user mention is displayed with the proper user in Confluence Server/DC.

       

      <p><ac:link><ri:user ri:userkey="2cb28085823708f50182370d3c880001" /></ac:link>&nbsp;</p>

       

      Actual Results

      is displayed

      The below element is what is actually created in Confluence Server/DC:

      <p><ac:link><ri:user /></ac:link>&nbsp;</p>

      Workaround

      For cloud to cloud migrations: The workaround is to use the space export/import directly from cloud to cloud.

      For cloud to server migrations: Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [CONFSERVER-79583] User Mentions on pages are broken after space or site import from Cloud

            Daria Shatsylo (Inactive) made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 850075 ]
            Daria Shatsylo (Inactive) made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 850189 ]
            Wendy H made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 819691 ]
            Edward made changes -
            QA Demo Status Original: Not Done [ 14330 ] New: Not Needed [ 14332 ]
            QA Kickoff Status Original: Not Done [ 14234 ] New: Not Needed [ 14236 ]
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 41 New: 43
            SET Analytics Bot made changes -
            UIS Original: 76 New: 74
            SET Analytics Bot made changes -
            UIS Original: 74 New: 76
            James Ponting made changes -
            Assignee New: Edward [ ephillips@atlassian.com ]
            SET Analytics Bot made changes -
            UIS Original: 78 New: 74
            SET Analytics Bot made changes -
            UIS Original: 80 New: 78

              ephillips@atlassian.com Edward
              6c05774b4db4 Carl Adolfson
              Affected customers:
              44 This affects my team
              Watchers:
              52 Start watching this issue

                Created:
                Updated:
                Resolved:

                  Estimated:
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                  7h
                  Remaining:
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