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Bug
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Resolution: Fixed
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Medium
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None
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7.4.18, 7.13.8, 7.14.4, 7.15.3, 7.17.4, 7.18.2, 7.18.3, 7.19.0, 8.0.2, 7.20.3, 8.2.3
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43
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Severity 3 - Minor
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74
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Issue Summary
When a page with user mentions is migrated from Confluence Cloud into Confluence Server/DC using either site or space migration, the mentions display "Broken Link" 
For a cloud to cloud migration via Confluence DC, this results in mentions showing "Unlicensed User" 
in the destination cloud site
Steps to Reproduce
- Create a page in Confluence Cloud with one or more @ user mentions
- Export the space or site from Confluence Cloud
- Import the space or site into Confluence Server DC
- Observe the Broken Link message in place of the user mentions. Within the page source the <ri:user> element is missing a user identifier attribute.
Expected Results
The expected result is that the @ user mention is displayed with the proper user in Confluence Server/DC.
<p><ac:link><ri:user ri:userkey="2cb28085823708f50182370d3c880001" /></ac:link> </p>
Actual Results
is displayed
The below element is what is actually created in Confluence Server/DC:
<p><ac:link><ri:user /></ac:link> </p>
Workaround
For cloud to cloud migrations: The workaround is to use the space export/import directly from cloud to cloud.
For cloud to server migrations: Currently there is no known workaround for this behavior. A workaround will be added here when available
![[Atlassian Documentation] Page](https://confluence.atlassian.com/images/icons/favicon.png "[Atlassian Documentation] Page"){kind=icon}
[CONFSERVER-79583] User Mentions on pages are broken after space or site import from Cloud
| Remote Link | New: This issue links to "Page (Atlassian Documentation)" [ 850075 ] |
| Remote Link | New: This issue links to "Page (Atlassian Documentation)" [ 850189 ] |
| Remote Link | New: This issue links to "Page (Atlassian Documentation)" [ 819691 ] |
| QA Demo Status | Original: Not Done [ 14330 ] | New: Not Needed [ 14332 ] |
| QA Kickoff Status | Original: Not Done [ 14234 ] | New: Not Needed [ 14236 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
| Support reference count | Original: 41 | New: 43 |
| UIS | Original: 76 | New: 74 |
| UIS | Original: 74 | New: 76 |
| Assignee | New: Edward [ ephillips@atlassian.com ] |
| UIS | Original: 78 | New: 74 |
This issue was identified on the Cloud side and therefore it has been fixed in Cloud exports. All cloud exports since July 22, 2023 will have the relevant fix, and no upgrade is required on DC. Please generate new exports to get the fixed export.
Please note, that https://jira.atlassian.com/browse/CONFSERVER-83200 can manifest in the same way, but is due to a separate issue. Please follow the troubleshooting steps there to confirm this is the cause if you still run into the broken link notification box. If you have any further issues please reach out to our friendly support team.
Thanks!