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Bug
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Resolution: Unresolved
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Low
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None
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7.5.1
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None
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Severity 3 - Minor
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1
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Issue Summary
As an unlicensed user, if we try to download all attachments via the “Download All” link in the Attachments Macro, Confluence blocks the procedure with a “Not Permitted” message.
Steps to Reproduce
- Create a knowledge base for Jira Servicedesk
- Select the “All active users and customers can access the knowledge base without a Confluence space”
- Create a new page for the knowledge base
- Place an Attachments macro in the page
- Create a user with Jira Servicedesk access
- If the user base is different for Confluence and Jira, create the user in Confluence as indicated by documentation (https://confluence.atlassian.com/servicedeskserver/knowledge-base-settings-and-permissions-956713322.html)
- Go the page you created earlier
- Click to “Download All”
Expected Results
All the attachments are downloaded
Actual Results
There is a redirect to an address that looks like this: localhost:8090/confluence/pages/downloadallattachments.action?pageid=<pageID> and there is a “Not Permitted” message shown.
The same behavior is present through the Customer portal.
Workaround
The user can either click the attachment link in the macro and then download the file from the tab that opens up after the click or select to preview the file and then download it from there.
Enabling anonymous access and then not logging in to Confluence also works around this behavior.
- mentioned in
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Page Failed to load
[CONFSERVER-60396] Trying to download all files from a Knowledge Base article from Jira Servicedesk with an unlicensed user results in a Not Permitted message
| UIS | Original: 0 | New: 1 |
| UIS | Original: 2 | New: 0 |
| UIS | New: 2 |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 509598 ] |
| Component/s | New: User - Global / Space Permissions [ 42806 ] | |
| Component/s | Original: Knowledge Base [ 26195 ] | |
| Key | Original: JSDSERVER-7013 | New: CONFSERVER-60396 |
| QA Demo Status | New: Not Done [ 14330 ] | |
| QA Kickoff Status | New: Not Done [ 14234 ] | |
| Affects Version/s | New: 7.5.1 [ 91990 ] | |
| Affects Version/s | Original: 4.5.1 [ 89600 ] | |
| Workflow | Original: JAC Bug Workflow v3 [ 3989124 ] | New: CONFSERVER Bug Workflow v4 [ 4001969 ] |
| Project | Original: Jira Service Desk Server and Data Center [ 15611 ] | New: Confluence Server and Data Center [ 10470 ] |
| Description |
Original:
h3. Issue Summary
As an unlicensed user, if we try to download all attachments via the “Download All” link in the Attachments Macro, Confluence blocks the procedure with a “Not Permitted” message. h3. Steps to Reproduce # Create a knowledge base for Jira Servicedesk # Select the “All active users and customers can access the knowledge base without a Confluence space” # Create a new page for the knowledge base # Place an Attachments macro in the page # Create a user with Jira Servicedesk access # If the user base is different for Confluence and Jira, create the user in Confluence as indicated by documentation ([https://confluence.atlassian.com/servicedeskserver/knowledge-base-settings-and-permissions-956713322.html]) # Go the page you created earlier # Click to “Download All” h3. Expected Results All the attachments are downloaded h3. Actual Results There is a redirect to an address that looks like this: localhost:8090/confluence/pages/downloadallattachments.action?pageid=<pageID> and there is a “Not Permitted” message shown. The same behavior is present through the Customer portal. !Screen Shot 2020-09-29 at 13.54.06.png|width=287,height=172! !Screen Shot 2020-09-29 at 13.54.17.png|width=285,height=169! !Screen Shot 2020-09-29 at 13.54.28.png|width=287,height=169! h3. Workaround The user can either click the attachment link in the macro and then download the file from the tab that opens up after the click or select to preview the file and then download it from there. !Screen Shot 2020-09-29 at 13.54.42.png|width=291,height=172! |
New:
h3. Issue Summary
As an unlicensed user, if we try to download all attachments via the “Download All” link in the Attachments Macro, Confluence blocks the procedure with a “Not Permitted” message. h3. Steps to Reproduce # Create a knowledge base for Jira Servicedesk # Select the “All active users and customers can access the knowledge base without a Confluence space” # Create a new page for the knowledge base # Place an Attachments macro in the page # Create a user with Jira Servicedesk access # If the user base is different for Confluence and Jira, create the user in Confluence as indicated by documentation ([https://confluence.atlassian.com/servicedeskserver/knowledge-base-settings-and-permissions-956713322.html]) # Go the page you created earlier # Click to “Download All” h3. Expected Results All the attachments are downloaded h3. Actual Results There is a redirect to an address that looks like this: localhost:8090/confluence/pages/downloadallattachments.action?pageid=<pageID> and there is a “Not Permitted” message shown. The same behavior is present through the Customer portal. !Screen Shot 2020-09-29 at 13.54.06.png|width=287,height=172! !Screen Shot 2020-09-29 at 13.54.17.png|width=285,height=169! !Screen Shot 2020-09-29 at 13.54.28.png|width=287,height=169! h3. Workaround The user can either click the attachment link in the macro and then download the file from the tab that opens up after the click or select to preview the file and then download it from there. Enabling anonymous access and then not logging in to Confluence also works around this behavior. !Screen Shot 2020-09-29 at 13.54.42.png|width=291,height=172! |