Hello Team,

seems we also experienced this issue at least once in Version 8.5.18.

Cheers,
Christian

Hello everybody,

with the help of the Atlassian support team we could identify a new bug behaving somehow similarly like this closed one.

Please have a look at Error during linked content reconciliation (triggered by an attachment) causes some linked pages content to be duplicated (CONFSERVER-99157) for more details. We faced it on a 8.5.18 LTS version, but it seems to (hopefully) occur not that frequently since several factors have to be present at the same time.

Thanks, Rainer

Hello,

we saw this bug again in Version 8.5.17 Datacenter.

So this bug apparently still exist.

I just noticed this problem again in version 9.1.1.

Seeing this a 8.5.14 instance as well.
Please Reopen.

Hi, this issue is not fixed or reappeared. I got it several times on 8.5.4, 

Hi,

I am Also facing this issue when trying to edit duplicate content is adding everytime. currently i have upgraded confluence from 7.19.11 to 7.19.14 version. which shows not affected.

Hi All,

I am facing this error
My problem has nothing to do with the draft
When a page has been created and I want to update it, and I click the updaate option, then I face the duplicate of the content of the page.
I hope this problem can be solved
(Confluence version 7.4.6)

See CONFCLOUD-75450 Duplicate content shown when editing a page - Create and track feature requests for Atlassian products.

Similar to us, after a fix in Confluence Server it didn't happen as much as it did anymore, but after migration to the cloud it is back.

This happens when editing pages on Cloud, no set pattern.

We never experienced this issue in Confluence Server, it is only since our migration to Cloud that we have this issue.

Also happens in Confluence Cloud

Also in 7.19.5 it still happens.

Happens in 7.19.4 as well

We are on 7.13.2 and I've experienced this error a couple of times, most recently, this morning. How do I go about reporting it? 

We are on version 7.13.1 (server) and still have this error (CONFSERVER-59227) as well.

Others report that they still have the problem even with version 7.16.2.

Addendum: I assume that the problem will always be observed because the description of the cause shows that it is about the version in which a page was last created or changed, right?

Can someone tell me which version definitely solved the problem?

Thanks James, I appreciate the clarification! 

Hi All,

fc0a7625b9a0

Support says that this may affect pages that were created prior to the 7.23.5 upgrade, but it's not clear to me whether they mean pages that were created prior, or drafts that were created prior, and published after.

When a new page is created, we also create a draft to go with it. So pages created whilst running an affected version, and pages edited but not published whilst running an affected version. Only drafts created during the period that Confluence was impacted by this issue should be effected. Publishing on a fixed version of Confluence will still cause the duplication to appear as it's already in the draft.

If the page draft doesn't already have duplication present, there is no additional editing/saving required. If the page already has duplication, the content will need to be manually corrected and saved. This fix stops introduction of new duplication, but it's unable to resolve existing duplication that may be in an existing draft.

I'd encourage people to read Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community as it contains an explanation of the fix and what can still occur.

bb12bd82e483 - It is very likely a draft, thought I cannot say for certain. We've been monitoring this through support channels and haven't seen indication of new duplication.

I hope this helps.

Thanks,
James Ponting
Engineering Manager - Confluence Data Center

I had a page just duplicate itself, but I'm not sure if there was a draft lingering from the earlier version.

I'm in the same boat.  I've caught a few pages with this behavior, but it's difficult to judge whether they had preexisting drafts or not.  I appreciate your added info!

HAH if the fix doesn't address it for existing pages then it's not much of a fix huh. I've got 1000s of pages on my organizations Wiki.

I had a page just duplicate itself, but I'm not sure if there was a draft lingering from the earlier version.

Support says that this may affect pages that were created prior to the 7.23.5 upgrade, but it's not clear to me whether they mean pages that were created prior, or drafts that were created prior, and published after.  

We're seeing this behavior on pages that were created prior to the upgrade but had no drafts open prior to the upgrade.  I'm waiting for support to clarify.  I'm not sure what the process is to bring older pages onto the right side of the fix, or if it's enough to simply edit the page once to "reset" it with this fix and expect no further problems for that page afterward.  

Has anyone experienced this issue for existing pages that they know didn't have any existing drafts prior to the bugfix?  

Yep, experiencing it in 7.13.5 as well.

We met on 7.13.3, so time to inform to make a workaround. %)

I'm still experiencing this bug in 7.13.5, which is a version that contains the latest fix for this issue.  Sometimes content duplicates a single time (leaving two copies of content on the page); sometimes content duplicates three times (leaving four copies of content on the page).  

Our customer is on 7.13.4. The content is not duplicate but five-fold. 

The workaround helps but it is clearly not practical for users.

We are on v7.14.1 server, and still having problems with duplicate content when editing a page.

I'm on 7.13.2 (server) and am experiencing this bug.  

91721f033b4d, 6b884e6bb0b8, daf905179557 - Please see CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0, 7.4.15, 7.13.4)

I'm on 7.13.2 (server) and am experiencing this bug.  The above says it's closed but I'm not seeing what I'm supposed to do to resolve.

Also occurs on 7.12.4 (Server)

Hi All,

we are using 7.13.3 - the bug still does exits there also. It would be nice, when you could realy solve it.

BR Evelyn Wilke

IT Department

WWF Germany

Hi All,

Just a final update on this one.

We've continued to monitor the support channels and these issues for additional confirmed reports of content duplication, and thus far we've not received any reports that point towards new instances of duplicated content. With this, we believe that the issue has been fixed. As always, if anyone is able to provide a replication or a report file that shows new duplication, we'll investigate immediately.

Moving forward, we're going to discontinue actively monitoring these issue tickets for additional reports, and instead ask that you submit any reports, should new duplication occur, to the support team at https://support.atlassian.com.

124399868233 4d7a6a7da05f de3280c875ad - Can you please review the document at Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community, particularly the Understanding the Fixes and How You Can Help sections. If you're able to produce new examples of content duplication on versions that include all the fixes, we'll investigate them fully.

Thanks once more for all the understanding and help investigating these issues.

Regards,
James Ponting
Engineering Manager - Confluence Data Center

Issue is still affecting Confluence 7.16.2

Hi,

Also 7.13.2 version is still affected by this bug.

BR,

Raluca

duplicate behaviour affecting version 7.14.1 as well. /Krister Persson

Hi All,

I see that the issue was re-opened two days ago, so I want to quickly address some comments below.

c0b8a7a296fd geeta.basker 7370610c766f - In these cases, it is highly likely that you're being impacted by CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0, 7.4.15, 7.13.4). Can you please review the details of that ticket, and upgrade your Confluence instance to a version that includes the fix for this issue.

a266486d7908 d81b986c9ab4 - Can you please review the Understanding the Fixes section of the community post. If you're seeing the duplicated content on pages created after you upgraded your Confluence instances, then please follow the steps in the How You Can Help section of the community post and open a ticket using the included instructions.

Thus far we've not had a confirmed recurrence of either the issue here or detailed in CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0, 7.4.15, 7.13.4). This issue was incorrectly re-opened by Atlassian Support based on one of these reports. Having reviewed the report, there is nothing to indicate a recurrence of either of the issues and the re-opening is not justified. I'll be closing the issue again, but we will continue to monitor for recurrences on these issues, and through regular support contacts.

Our apologies for any confusion or concern this may have caused.

Thanks,
James Ponting
Premier Support Engineer

Issue still exists on Version 7.13.2

And also on 7.15.0, when editing a page where Filelist macro has been used

This issue still appears on 7.13.3.

I just noticed this problem again in version 7.16.0.

This or similar issue still occurs in 7.12.5 even though the fix was support to have been backported to 7.12.3

Hi

Update 7.4.15 solved this Problem for us.

Regards, Jürgen

Hi aecfb2b58aef,

There are additional similar bugs that you may be impacted by, with the most like being CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0, 7.4.15, 7.13.4).

For more information, I'd suggest checking out Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community.

Thanks,
James Ponting
Premier Support Engineer

Getting issue on 7.13.3

Hi 84825275a2fb,

Can you please review the Understanding the Fixes section of Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community.

If the duplication you're seeing isn't explained by the issues covered there, can you please then check the How You Can Help section, and then use the steps detailed on that page to open a ticket.

I'm hoping what you're seeing is a false positive, but we'll definitely look into it for you.

Thanks,
James Ponting
Premier Support Engineer

Hi, 

We are experiencing the issue again with our 7.13.4. Could you please support us to solve that quickly?

Hi 40e76c6b9a52,

Sounds like a plan, thanks for letting us know.

We've not seen any suggestion of continuing issues thus far, so hopefully this will wrap things up for your team also.

Let us know how you get on

Thanks,
James Ponting
Premier Support Engineer

We know, that it was not due to old drafts, which we also suspected. We will observe after 7.4.15 and see.

A fix for this issue is available to Server and Data Center customers in Confluence 7.4.15
Upgrade now or check out the Release Notes to see what other issues are resolved.

Hey 40e76c6b9a52,

Based on what you've described, it's possible that the duplication occurred prior to the upgrade to Confluence 7.4.14, or that it was caused by another issue. Unfortunately with the information we have we won't be able to determine which it was.

You can get more information on the content duplication issues we're seeing at Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community..

I'd also recommend reviewing this issue as well as it's another duplication issue we're aware of CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0, 7.4.15, 7.13.4).

Please let us know if you have any additional questions.

Thanks,
James Ponting
Premier Support Engineer

Some of our users still experience the duplication error after update to 7.4.14.

One of our users experienced this after the Editor didn't load and he reloaded the page. The page has been edited between this occurence and the update to 7.4.14.

Hi All,

I just wanted to provide an update here on some findings in the other linked issues.

During our investigation of CONFSERVER-73383: Duplicate Content Shown When Editing A Newly Published Page (fixed in Confluence Server and Data Center 7.15.0), we confirmed that it is directly related to CONFSERVER-69074: Duplicate Content Shown When Editing A Page After Modifying An Attachment (fixed in Confluence Server and Data Center 7.15.0) and is fixed by the fix for that issue.

We additionally discovered that a number of plugins directly interact with the attachment manager in Confluence during page creation and publishing in a way that can cause this duplication to occur. This behaviour is completely transparent to the user, and does not require the user to have interacted with attachments at all. To be clear, the plugins are not the root cause of the issue but rather trigger a bug in Confluence. We have been able to confirm that the fix in Confluence 7.15.0 for CONFSERVER-69074 corrects this behaviour.

As many users here are running versions affected by these issues, you may find CONFSERVER-69074 is applicable in your environment.

If you would like to test for this issue, you can start Confluence without any plugins installed, and attempt to replicate the content duplication. If you're able to replicate the issue further; please review the steps to provide log files available here to provide additional log files.

I'll provide additional updates and new information becomes available.

Thanks,
James Ponting
Premier Support Engineer

A fix for this issue is available to Server and Data Center customers in Confluence 7.4.14
Upgrade now or check out the Release Notes to see what other issues are resolved.

Same here on 7.14.0 (despite this : Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community)

Same here on 7.13.2. Please reopen.