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  1. Confluence Data Center
  2. CONFSERVER-57445

Disable update check for Companion App MSI

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      The Page Administering the Atlassian Companion App states that by using the MSI, the app won't automatically get the updates.

      If you deploy using the Microsoft Installer, the Companion app won’t automatically get the latest updates, including security and bug fixes, so some maintenance is required.

      While this is true, the logs are flooded with update checks on every few minutes

      {"namespace":"adc:auto-updater","date":"2018-10-29T09:46:05.590Z","message":["update error",{"message":"Can not find Squirrel","stack":"Error: Can not find Squirrel\n at AutoUpdater.emitError (C:
Program Files (x86)
Atlassian Companion\\resources\\electron.asar\\browser\\api\\auto-updater\\auto-updater-win.js:70:24)\n at AutoUpdater.checkForUpdates (C:
Program Files (x86)
Atlassian Companion\\resources\\electron.asar\\browser\\api\\auto-updater\\auto-updater-win.js:41:19)\n at Timeout.setTimeout [as _onTimeout] (C:
Program Files (x86)
Atlassian Companion\\resources\\app.asar\\src\\browser\\autoUpdater.ts:38:67)\n at ontimeout (timers.js:475:11)\n at tryOnTimeout (timers.js:310:5)\n at Timer.listOnTimeout (timers.js:270:5)"}]},
{"namespace":"adc:auto-updater","date":"2018-10-29T09:51:05.604Z","message":["update error",{"message":"Can not find Squirrel","stack":"Error: Can not find Squirrel\n at AutoUpdater.emitError (C:
Program Files (x86)
Atlassian Companion\\resources\\electron.asar\\browser\\api\\auto-updater\\auto-updater-win.js:70:24)\n at AutoUpdater.checkForUpdates (C:
Program Files (x86)
Atlassian Companion\\resources\\electron.asar\\browser\\api\\auto-updater\\auto-updater-win.js:41:19)\n at Timeout.setTimeout [as _onTimeout] (C:
Program Files (x86)
Atlassian Companion\\resources\\app.asar\\src\\browser\\autoUpdater.ts:38:67)\n at ontimeout (timers.js:475:11)\n at tryOnTimeout (timers.js:310:5)\n at Timer.listOnTimeout (timers.js:270:5)"}]}

      Please remove the update check for the MSI version of the App.

            [CONFSERVER-57445] Disable update check for Companion App MSI

            Sen Geronimo made changes -
            Workflow Original: JAC Suggestion Workflow 4 [ 3580336 ] New: JAC Suggestion Workflow 3 [ 4338066 ]
            Rob made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 412517 ]
            Rob made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 608802 ]
            Makisa Appleton made changes -
            Link New: This issue is duplicated by CONFSERVER-58210 [ CONFSERVER-58210 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow 2 [ 3186435 ] New: JAC Suggestion Workflow 4 [ 3580336 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Alex K made changes -
            Remote Link New: This issue links to "Companion › Companion CI › issue-CONFSERVER-57445-disable-update-check (mobile-bamboo)" [ 438764 ]
            Alexander Greig-More made changes -
            Comment [ I have Atlassian Companion v 0.6.0 installed via the MSI and I'm still seeing the following errors over and over:

            ["update error",{"message":"Command failed:....System.Net.WebException: The remote name could not be resolved: 'update-nucleus.atlassian.com'\r\n....

            Can this issue please be opened again? We control software updates with testing so can't allow apps to update themselves automatically.  ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3040926 ] New: JAC Suggestion Workflow 2 [ 3186435 ]
            Dee (Inactive) made changes -
            Labels New: tn-m
            Alex K made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Reviewing [ 11773 ] New: Resolved [ 5 ]

              aknight@atlassian.com Alex K
              nradenovic Nikola
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              15 Start watching this issue

                Created:
                Updated:
                Resolved: