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  1. Confluence Data Center
  2. CONFSERVER-56302

Atlassian Companion app does not work with session-based virtual desktops or virtual app streaming

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      • Edit Files using Atlassian Companion may not work on specific terminal server environments when using multiple desktops concurrently. 
      • Each desktop session on the server must have a separate (virtual) network interface for the Atlassian Companion to work.  

       

      Steps to reproduce

      1. The first user tries to edit the document and receives a prompt to download and install the Atlassian Companion app which then gets installed into their user profile. And they can open the document correctly.
      2. The second user logged on to the same Terminal Server tries to open a different document using Atlassian Companion (the second user will not be prompted to install the Atlassian Companion – instead the document will open on the first user’s desktop)
      3. If the first user shuts down the Atlassian Companion by clicking Quit in its tray menu, the second user will now be prompted to download and install the Companion app and the second user able to open documents on their second user desktop.
      4. If another user tries to edit a document using Atlassian Companion it will open on the second user’s desktop.

      Environment

      • Operating System: Windows Server 2012 R2.

      Expected Result

      • Editing a file using Atlassian Companion will show on the same desktop session.

      Actual Result

      • Editing a file using Atlassian Companion will show on the previous desktop session that has Atlassian Companion running.

      Workaround

      • If the user already done using the Atlassian Companion to close the Atlassian Companion.

       

            [CONFSERVER-56302] Atlassian Companion app does not work with session-based virtual desktops or virtual app streaming

            Niraj Bhawnani made changes -
            Remote Link Original: This issue links to "PSR-271 (Bulldog)" [ 422629 ] New: This issue links to "PSR-271 (JIRA Server (Bulldog))" [ 422629 ]
            Alex K made changes -
            Assignee New: Alex K [ aknight@atlassian.com ]
            Oleksandr Tkachenko made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 480780 ]
            Oleksandr Tkachenko made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 480780 ]

            Tim Eddelbüttel added a comment -

            Was someone able to successfully use the Companion App 1.0.0 with Confluence >= 7.3.1 in a Citrix environment?

            Tim Eddelbüttel added a comment - Was someone able to successfully use the Companion App 1.0.0 with Confluence >= 7.3.1 in a Citrix environment?

            Makisa Appleton added a comment -

            Thanks joevano. m.vanwinden please also see the Community post regarding Companion on Cloud: The Companion app on Confluence Cloud. /cc owallis@atlassian.com, azelenko.

            Makisa Appleton added a comment - Thanks joevano . m.vanwinden please also see the Community post regarding Companion on Cloud: The Companion app on Confluence Cloud . /cc owallis@atlassian.com , azelenko .

            Joe VanOverberghe added a comment -

            Marjin see the note at the top of the ticket referencing the ticket for JIRA Cloud

            Joe VanOverberghe added a comment - Marjin see the note at the top of the ticket referencing the ticket for JIRA Cloud

            Marijn added a comment -

            i see no mention of a Jira Cloud fix, Does that mean its still in development for cloud?

            Marijn added a comment - i see no mention of a Jira Cloud fix, Does that mean its still in development for cloud?
            g made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 468908 ]
            Alex K made changes -
            Comment [ Please note that this ticket was one of the major motivations for the Edit Files Improvements project - [https://hello.atlassian.net/browse/PC-10979]

            It is resolved and released as the new Edit Files Experience feature, and went through rigorous quality process in risk management, testing and blitzing. 

            I have marked QA Kickoff/Demo as done for that reason.  ]

              aknight@atlassian.com Alex K
              gyap Gregory Yap (Inactive)
              Affected customers:
              140 This affects my team
              Watchers:
              134 Start watching this issue

                Created:
                Updated:
                Resolved: