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  1. Confluence Data Center
  2. CONFSERVER-55478

Improvement of error message in confluence

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    Description

      Summary

      When customer hit into an issue editing a page or saving a page, the error message that shows to the customer are "Unable to communicate with server. Saving is not possible at the moment". However, this could cause confusion to the customer as the root cause of the issue is caused by a page containing some special characters.

      2018-04-20 12:44:20,074 ERROR [http-nio-8001-exec-72] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: Hibernate operation: could not execute statement; uncategorized SQLException for SQL []; SQL state [HY000]; error code [1366]; Incorrect string value: '\xF0\x9F\x8F\x84</...' for column 'BODY' at row 1; nested exception is java.sql.SQLException: Incorrect string value: '\xF0\x9F\x8F\x84</...' for column 'BODY' at row 1
 -- referer: https://agile.richemont.com/confluence/pages/editpage.action?pageId=90463260 | url: /confluence/rest/tinymce/1/drafts | traceId: 2f068cc8f23f5c11 | userName: koen.gillard@pycogroup.com
org.springframework.jdbc.UncategorizedSQLException: Hibernate operation: could not execute statement; uncategorized SQLException for SQL []; SQL state [HY000]; error code [1366]; Incorrect string value: '\xF0\x9F\x8F\x84</...' for column 'BODY' at row 1; nested exception is java.sql.SQLException: Incorrect string value: '\xF0\x9F\x8F\x84</...' for column 'BODY' at row 1
Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x8F\x84</...' for column 'BODY' at row 1

      Suggestion

      It will be better to have a clear error message when a page is not able to edit or save.

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          is resolved by

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-18509 MySQL databases incapable of handling 4byte UTF-8 Characters. Confluence should handle this gracefully

          • Highest - Our top priority issues
          • Closed

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              ggautam Ganesh Gautam
              lng@atlassian.com Lipkent Ng
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                Updated:
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