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  1. Confluence Data Center
  2. CONFSERVER-54159

Allow JIRA service desk customer to view the issue via JIRA issue macro and team calendar

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Integrations - Jira
    • None
    • 7
    • 1
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    Description

      Description

      If the user is a JIRA service desk customer which is not counted toward the JIRA license and trying to access a page that contains JIRA issue macro or team calendar in an integrated knowledge base, the user will not able to view the JIRA issue.

      This is because the JIRA issue macro and team calendar will check if the user is a valid JIRA license user and also check if the user has the browse project permission. The JIRA service desk customer only has the permission to access the portal and not the project.

      Suggestion

      Allow the JIRA service desk customer to view the JIRA ticket in confluence via JIRA issue macro and Team calendar.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-6711 Add ability to display Team Calendar of Service Desk events in Customer Portal

          • Closed
          was cloned as

          Suggestion - JSDCLOUD-9044 Allow JIRA service desk customer to view the issue via JIRA issue macro and team calendar

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              lng@atlassian.com Lipkent Ng
              Votes:
              96 Vote for this issue
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              64 Start watching this issue

              Dates

                Created:
                Updated: