Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-52626

Profile pictures and some embedded images are strange colours

      Symptoms

      After upgrade to 6.2.2, some profile pictures are strange colours. This issue only affects jpgs that were uploaded around 2+ years ago, when avatars were stored with their filenames in the attachment table rather than simply 'user-avatar'.

      Images that are ok are served as src="/download/attachments/425988/user-avatar"
      The ones in negative are served as src="/download/attachments/8782333/{file-name}.jpg"

      Inverse colours:

      Correct colours:

      If you append ?effects=blur to the end of the URL you get the correct colours back, therefore this appears to be related to the image rotation work done in 6.2.2.

      Workarounds

      1. Go to <your-confluence-url>/admin/darkfeatures.action and add imageFilter.exif.rotate.disabled. This will disable the image rotation work done for CONFSERVER-32762, but it will resolve this display issue. Be sure to remove it once this issue is resolved.
      2. Individual users can upload a new profile picture (jpg, gif or png will all work)

      Resolution

      If you upgraded to 6.2.2 and are experiencing this issue, you need to perform an additional step to resolve it:

      1. Upgrade to 6.2.3
      2. For Confluence Server:
        • Delete the contents of <confluence-home>/imgEffects
      3. For Confluence Data Center:
        • Delete the contents of <confluence-shared-home>/imgEffects

            [CONFSERVER-52626] Profile pictures and some embedded images are strange colours

            Sveatoslav Circel (Inactive) made changes -
            Labels Original: blocking-6.3 bugfix-warranty collector-9f5b35bd warranty New: blocking-6.3 bugfix-warranty collector-9f5b35bd lib-upgrade-sfcn warranty
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2904166 ] New: CONFSERVER Bug Workflow v4 [ 2997700 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2788855 ] New: JAC Bug Workflow v3 [ 2904166 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Priority New: Low [ 4 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2733965 ] New: JAC Bug Workflow v2 [ 2788855 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2386464 ] New: JAC Bug Workflow [ 2733965 ]
            Dee (Inactive) made changes -
            Remote Link New: This issue links to "Page (Bulldog)" [ 305761 ]
            Brendan McNamara made changes -
            Remote Link New: This issue links to "Page (Bulldog)" [ 302646 ]
            Denise Unterwurzacher [Atlassian] (Inactive) made changes -
            Remote Link New: This issue links to "Page (Bulldog)" [ 300836 ]

              fxu Feng Xu (Inactive)
              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: