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  1. Confluence Data Center
  2. CONFSERVER-51780

Un-subscribe users from all emails from Atlassian Answers if they have requested it

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      NOTE: You can now un-subscribe yourself from Atlassian Answers notifications.

      Simply click the "Un-subscribe from all notifications" link that appears in the email footer of all emails that are now sent from Answers.
      Some users may find that clicking the link results in a system error message - even though this happens, the unsubscribe request should still have been processed successfully.

      -------

      The old Atlassian Answers had a number of fine-grained notification options that allowed users to control which emails they received from the system.

      Many users were able to completely de-activate any emails from being sent, even though technically they were probably subscribed to a bunch of questions or topics.

      When we migrated Answers to Confluence Questions, these notification controls were lost, but each user's subscriptions were kept intact. Now, many users have started receiving emails that they do not want to get.

      We are planning to build a self-service unsubscribe option into Confluence Questions itself (see [CQ-1334]). However, this may take some time to implement, and many users want a solution immediately.

      As an interim measure, let's create a process for Atlassian staff to manually un-subscribe users from all emails if they request it.

            [CONFSERVER-51780] Un-subscribe users from all emails from Atlassian Answers if they have requested it

            Joe Clark added a comment -

            Hi lordcrc - We had some problems with the "un-subscribe from all" feature over the last 48 hours, which lead to it being periodically disabled. We believe the problems are now all solved and it should work now if you un-subscribe.

            Joe Clark added a comment - Hi lordcrc - We had some problems with the "un-subscribe from all" feature over the last 48 hours, which lead to it being periodically disabled. We believe the problems are now all solved and it should work now if you un-subscribe.

            Asbjørn Heid added a comment -

            Tried to click that "un-subscribe from all" about 4 times yesterday, got the server outage page at least once (other requests just trailed into nothingness). Got a new notification today. This notification didn't even have the "unsubscribe from all" link.

            Given that I've never used answers.atlassian.com, I'm a bit surprised that my settings indicated I wanted any kind of notifications. All I've done is to sign up for an Atlassian ID to register SourceTree...

            Asbjørn Heid added a comment - Tried to click that "un-subscribe from all" about 4 times yesterday, got the server outage page at least once (other requests just trailed into nothingness). Got a new notification today. This notification didn't even have the "unsubscribe from all" link. Given that I've never used answers.atlassian.com, I'm a bit surprised that my settings indicated I wanted any kind of notifications. All I've done is to sign up for an Atlassian ID to register SourceTree...

            Joe Clark added a comment -

            Everyone who commented has been unsubscribed.

            For all future users who wish to un-subscribe from Answers notification emails, there is now a self-service option.

            Simply click the "Un-subscribe from all notifications" link that appears in the email footer of all emails that are now sent from Answers.

            Some users may find that clicking the link results in a system error message - even though this happens, the unsubscribe request should still have been processed successfully.

            Joe Clark added a comment - Everyone who commented has been unsubscribed. For all future users who wish to un-subscribe from Answers notification emails, there is now a self-service option. Simply click the "Un-subscribe from all notifications" link that appears in the email footer of all emails that are now sent from Answers. Some users may find that clicking the link results in a system error message - even though this happens, the unsubscribe request should still have been processed successfully.

            Joseph Peppard added a comment -

            Unsubscribe me please.

            Joseph Peppard added a comment - Unsubscribe me please.

            Nathan Gray added a comment -

            unsubscribe please.

            Nathan Gray added a comment - unsubscribe please.

            CharlesW added a comment -

            Please unsubscribe me. I will re-enable notifications after the user options have been implemented. Thanks

            CharlesW added a comment - Please unsubscribe me. I will re-enable notifications after the user options have been implemented. Thanks

            Stuart Hertzog added a comment -

            Also, there doesn't seem to be any way to cancel an Atlassian account. Please cancel my account completely.

            Stuart Hertzog added a comment - Also, there doesn't seem to be any way to cancel an Atlassian account. Please cancel my account completely.

            Tim Brigham added a comment -

            Unsubscribe me please

            Tim Brigham added a comment - Unsubscribe me please

            Stuart Hertzog added a comment -

            un-subscribe me

            Stuart Hertzog added a comment - un-subscribe me

            Subramanian Olagappan added a comment -

            un-subscribe me

            Subramanian Olagappan added a comment - un-subscribe me

            Subramanian Olagappan added a comment -

            un-subscribe me

            Subramanian Olagappan added a comment - un-subscribe me

            Joe Clark added a comment -

            All new commenters have been unsubscribed.

            Joe Clark added a comment - All new commenters have been unsubscribed.

            theewook added a comment -

            Please unsubscribe me

            theewook added a comment - Please unsubscribe me

            Joe Clark added a comment -

            I've unsubscribed everyone who commented up to this point, and now I'm also un-watching you from this JIRA issue.

            Sorry for the frustration this has caused.

            Regards,
            Joe Clark
            Atlassian.

            Joe Clark added a comment - I've unsubscribed everyone who commented up to this point, and now I'm also un-watching you from this JIRA issue. Sorry for the frustration this has caused. Regards, Joe Clark Atlassian.

            Daniel Borcherding added a comment -

            Unsubscribe please.

            Daniel Borcherding added a comment - Unsubscribe please.

            Matt Lindop added a comment -

            Unsubscribe please!

            Matt Lindop added a comment - Unsubscribe please!

            Cory Sytsma added a comment -

            Finally, found a place to unsubscribe. Please unsubscribe.

            Cory Sytsma added a comment - Finally, found a place to unsubscribe. Please unsubscribe.

            Todd Prouty added a comment -

            This is ridiculous. Unsubscribe.

            Todd Prouty added a comment - This is ridiculous. Unsubscribe.

            Reinhard Lopinski added a comment -

            Please unsubscribe me

            Reinhard Lopinski added a comment - Please unsubscribe me

            David Skreiner added a comment -

            While you're at it, could you please change your notification scheme so it doesn't spam all of us whenever someone requests to be unsubscribed?

            David Skreiner added a comment - While you're at it, could you please change your notification scheme so it doesn't spam all of us whenever someone requests to be unsubscribed?

            arrogance added a comment -

            Please, unsubscribe me, thanks!

            arrogance added a comment - Please, unsubscribe me, thanks!

            Dom Guinard added a comment -

            Please unsubscribe all of us...

            Dom Guinard added a comment - Please unsubscribe all of us...

            Steve Dixon added a comment -

            Yes, please unsubscribe me thanks!

            Steve Dixon added a comment - Yes, please unsubscribe me thanks!

            Sergej Zubov added a comment -

            Please unsubscribe me. Thank you!

            Sergej Zubov added a comment - Please unsubscribe me. Thank you!

            Jörg Henne added a comment -

            Yeah, you'll guess it. Please stop the spam.

            Jörg Henne added a comment - Yeah, you'll guess it. Please stop the spam.

            joostfontein added a comment -

            Please unsubscribe me. Thanks!

            joostfontein added a comment - Please unsubscribe me. Thanks!

            Jessica Constantine added a comment -

            Please unsubscribe me. Thanks!

            Jessica Constantine added a comment - Please unsubscribe me. Thanks!

            Herman Meeuwsen added a comment -

            Please unsubscribe me, thx!

            Herman Meeuwsen added a comment - Please unsubscribe me, thx!

            Stuart Gillies added a comment -

            Please unsubscribe me - thanks

            Stuart Gillies added a comment - Please unsubscribe me - thanks

            Scott Bourdeau added a comment -

            Please unsubscribe me. Thank you.

            Scott Bourdeau added a comment - Please unsubscribe me. Thank you.

            C Bell added a comment -

            Please unsubscribe me. Thank you

            C Bell added a comment - Please unsubscribe me. Thank you

            Per Persson added a comment -

            Please unsubscribe me. Thank you

            Per Persson added a comment - Please unsubscribe me. Thank you

            Powersoft Support added a comment -

            Please unsubscribe me. Thank you

            Powersoft Support added a comment - Please unsubscribe me. Thank you

            Dom Guinard added a comment -

            Please unsubscribe me. Thank you

            Dom Guinard added a comment - Please unsubscribe me. Thank you

            A. S. Budden added a comment -

            Please unsubscribe me from all JIRA / Atlassian Answers emails.

            A. S. Budden added a comment - Please unsubscribe me from all JIRA / Atlassian Answers emails.

            Rohan Eldridge added a comment -

            Please unsubscribe me ASAP. The constant email spam is very annoying.

            Rohan Eldridge added a comment - Please unsubscribe me ASAP. The constant email spam is very annoying.

            praveesh4u added a comment -

            Please unsbscribe me from all the notifications.

            praveesh4u added a comment - Please unsbscribe me from all the notifications.

            Vittorio Parzanese added a comment -

            Please unsuscribe me.
            Thanks

            Vittorio Parzanese added a comment - Please unsuscribe me. Thanks

            Naren added a comment -

            Please unsubscribe me.

            Thanks.

            Naren added a comment - Please unsubscribe me. Thanks.

            saba added a comment -

            Please unsubscribe me

            saba added a comment - Please unsubscribe me

            Marc Lewandowski added a comment -

            Please unsubscribe, thanks.

            Marc Lewandowski added a comment - Please unsubscribe, thanks.

            Roman Pisarcik added a comment -

            Unsubscribe me please...

            Roman Pisarcik added a comment - Unsubscribe me please...

            Han Jung Wook added a comment -

            Unsubscribe me please

            Han Jung Wook added a comment - Unsubscribe me please

            Ed Fries added a comment -

            Please unsubscribe. Unable to find documentation on how/where to unwatch or unsubscribe.

            Ed Fries added a comment - Please unsubscribe. Unable to find documentation on how/where to unwatch or unsubscribe.

            Dimitrios M added a comment -

            Unsubscribe me, This is a joke for a multimillion company.

            Dimitrios M added a comment - Unsubscribe me, This is a joke for a multimillion company.

            Yasushi Shiba added a comment -

            Please unsubscribe me, please.

            Yasushi Shiba added a comment - Please unsubscribe me, please.

            Adam Crow added a comment -

            Unsubscribe me please

            Adam Crow added a comment - Unsubscribe me please

            April added a comment -

            Actually, the darn thing never sent any notifications to me, so I gave up on using it. Please subscribe me.

            April added a comment - Actually, the darn thing never sent any notifications to me, so I gave up on using it. Please subscribe me.

            David Schlesinger added a comment -

            unsubscribe please

            David Schlesinger added a comment - unsubscribe please

            valeria cruz added a comment -

            unsubscribe please

            valeria cruz added a comment - unsubscribe please

            Eugen Mayer added a comment -

            unsubscribe please

            Eugen Mayer added a comment - unsubscribe please

            Michael Pear added a comment -

            Please unsubscribe me as well.

            Michael Pear added a comment - Please unsubscribe me as well.

            Knowlogic added a comment -

            unsubscribe me please - then fix the unsubscribe for everyone else
            Love your products

            Knowlogic added a comment - unsubscribe me please - then fix the unsubscribe for everyone else Love your products

            Konzept plus added a comment -

            unsubscribe please

            Konzept plus added a comment - unsubscribe please

            Dennis added a comment -

            Unsubscribe please

            Dennis added a comment - Unsubscribe please

            Tim Colson added a comment -

            Unsubscribe me please.

            Tim Colson added a comment - Unsubscribe me please.

            Jocelyn Mallon added a comment -

            Unsubscribe please

            Jocelyn Mallon added a comment - Unsubscribe please

            Eugen Mayer [KontextWork] added a comment -

            unsubscribe please

            Eugen Mayer [KontextWork] added a comment - unsubscribe please

            Mike Lange added a comment -

            Please unsubscribe me as well.

            Thanks,
            Mike

            Mike Lange added a comment - Please unsubscribe me as well. Thanks, Mike

            DeNae Leverentz added a comment -

            Please unsubscribe me from all emails.

            DeNae Leverentz added a comment - Please unsubscribe me from all emails.

            Silpi Chalasani added a comment -

            Unsubscribe please

            Silpi Chalasani added a comment - Unsubscribe please

            Cesar Harari added a comment -

            Please unsubscribe me from all emails.

            Cesar Harari added a comment - Please unsubscribe me from all emails.

            Matthew Puhalovic added a comment -

            Please unsubscribe me from all emails.

            Matthew Puhalovic added a comment - Please unsubscribe me from all emails.

            David Skreiner added a comment -

            unsubscribe pls

            David Skreiner added a comment - unsubscribe pls

            John Werner added a comment -

            Please unsubscribe me from all emails.

            John Werner added a comment - Please unsubscribe me from all emails.

            Bernd Adamowicz added a comment -

            Please unsubscribe.

            Bernd Adamowicz added a comment - Please unsubscribe.

            Bart Davy added a comment -

            Please unsubscribe me until fixed

            Bart Davy added a comment - Please unsubscribe me until fixed

            Deleted Account (Inactive) added a comment -

            Please unsubscribe me, too.

            Deleted Account (Inactive) added a comment - Please unsubscribe me, too.

            Balaji Prasath added a comment -

            Please unsubscribe me

            Balaji Prasath added a comment - Please unsubscribe me

            nipunahsilva added a comment -

            Please unsubscribe

            nipunahsilva added a comment - Please unsubscribe

            Michał Wieczorek added a comment -

            me too

            Michał Wieczorek added a comment - me too

            Nina Garpedal added a comment -

            Pls unsubscribe me until this is fixed. Thx

            Nina Garpedal added a comment - Pls unsubscribe me until this is fixed. Thx

            Rob Wright added a comment -

            Please unsubscribe me

            Rob Wright added a comment - Please unsubscribe me

            DaveD added a comment -

            Please unsubscribe me. Thanks.

            DaveD added a comment - Please unsubscribe me. Thanks.

            Stanislav Korotky added a comment -

            Me too.

            Stanislav Korotky added a comment - Me too.

            corinnemale added a comment -

            Please unsubscribe me also, thanks.

            corinnemale added a comment - Please unsubscribe me also, thanks.

            Henrike Schröder added a comment -

            Please unsubscribe me. Thank you!

            Henrike Schröder added a comment - Please unsubscribe me. Thank you!

            Martin Jæger added a comment -

            Please unsubscribe me. Getting SOOO many emails.

            Martin Jæger added a comment - Please unsubscribe me. Getting SOOO many emails.

            Kristy English added a comment -

            Please unsubscribe me from email notifications. thank you

            Kristy English added a comment - Please unsubscribe me from email notifications. thank you

            Parag Bhole added a comment -

            Please unsubscribe my email from notifications.

            Parag Bhole added a comment - Please unsubscribe my email from notifications.

            Paul Hardcastle added a comment -

            Unsubscribe paul.hardcastle@communitylogic.com.au

            Paul Hardcastle added a comment - Unsubscribe paul.hardcastle@communitylogic.com.au

            Justin Alex Paramanandan added a comment -

            Please unsubscribe me from Answers. Thanks!

            Justin Alex Paramanandan added a comment - Please unsubscribe me from Answers. Thanks!

            Kei Son added a comment -

            please unscribe me. thx

            Kei Son added a comment - please unscribe me. thx

            Paul Hardcastle added a comment -

            Please remove Paul.hardcastle@communitylogic.com.au from your email dialogue of posts...
            Thx

            Paul Hardcastle added a comment - Please remove Paul.hardcastle@communitylogic.com.au from your email dialogue of posts... Thx

            Tim Eddelbüttel added a comment -

            Unsubscribe please.

            Tim Eddelbüttel added a comment - Unsubscribe please.

            Scott Harman added a comment -

            unsubscribe as well please
            Many thanks

            Scott Harman added a comment - unsubscribe as well please Many thanks

            Lars K added a comment -

            I didn't ask for a subscription on Atlassian-Answers. Can I unsubscribe?

            Lars K added a comment - I didn't ask for a subscription on Atlassian-Answers. Can I unsubscribe?

            Joe Clark added a comment -

            All new commenters un-subscribed from Answers and un-watched from this issue.

            Sorry for the hassle this has caused.

            Kind regards,
            Joe Clark
            Atlassian

            Joe Clark added a comment - All new commenters un-subscribed from Answers and un-watched from this issue. Sorry for the hassle this has caused. Kind regards, Joe Clark Atlassian

            Tavis Tucker added a comment -

            Unsubscribe

            Tavis Tucker added a comment - Unsubscribe

            Shane Froebel added a comment -

            And this account as well.

            Thanks. (Do not merge!)

            Shane Froebel added a comment - And this account as well. Thanks. (Do not merge!)

            Shane Froebel added a comment -

            Remove all subscriptions and even updates.

            Thanks.

            Shane Froebel added a comment - Remove all subscriptions and even updates. Thanks.

            John Reynolds added a comment -

            Please unsubscribe me.

            John Reynolds added a comment - Please unsubscribe me.

            Rai added a comment -

            Please unsubscribe me. Thank you.

            Rai added a comment - Please unsubscribe me. Thank you.

            mfalbers added a comment -

            Kindly unsubscribe me please.

            mfalbers added a comment - Kindly unsubscribe me please.

            John Hirbour added a comment -

            Please unsubscribe me.

            John Hirbour added a comment - Please unsubscribe me.

            Permabit DevOps added a comment -

            Please unsubscribe this account

            Permabit DevOps added a comment - Please unsubscribe this account

            stcl added a comment -

            Please be so kind an unsubscribe me.

            Thanks in advance,
            Steffen

            stcl added a comment - Please be so kind an unsubscribe me. Thanks in advance, Steffen

            Jenny Chen added a comment -

            Please unsubscribe me (jchen@vendavo.com)

            Jenny Chen added a comment - Please unsubscribe me (jchen@vendavo.com)

            Boris Georgiev [Appfire] added a comment -

            please unsubscribe me

            Boris Georgiev [Appfire] added a comment - please unsubscribe me

              jclark@atlassian.com Joe Clark
              jclark@atlassian.com Joe Clark
              Votes:
              8 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: