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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      some customers are looking for the ability to replace mailing list or Google groups. This feature combined with CQ-530 would help customers replace mailing lists.

            [CONFSERVER-51755] Answer a question by email

            +ping to remind.  Seems an obvious enhancement (from the first hour trying CQuestions it was obviously a need)

            Matthew Page added a comment - +ping to remind.  Seems an obvious enhancement (from the first hour trying CQuestions it was obviously a need)

            Don Donzal added a comment -

            +1 as well on all points.

            Don Donzal added a comment - +1 as well on all points.

            Yep. Didn't even want to use Jive but guess what? It supports this and it made them a whole lot of money. Outrageous that is still only a "medium" priority feature request. Huge corporations are looking to replace mailing lists, guys, you missed the boat.

            Kenny Steinfeldt added a comment - Yep. Didn't even want to use Jive but guess what? It supports this and it made them a whole lot of money. Outrageous that is still only a "medium" priority feature request. Huge corporations are looking to replace mailing lists, guys, you missed the boat.

            Note this is 3 years old a request and is a feature of competitive platforms like Jive and others.  It can be implemented to also support the reply-add-comment to page one https://jira.atlassian.com/browse/CONF-5002 which is also broken since 2005.

            Matthew Page added a comment - Note this is 3 years old a request and is a feature of competitive platforms like Jive and others.  It can be implemented to also support the reply-add-comment to page one https://jira.atlassian.com/browse/CONF-5002 which is also broken since 2005.

            +1 on this

             

            It would be really helpful in our workflow

            CenterVue ICT added a comment - +1 on this   It would be really helpful in our workflow

            sorry for the edit spam folks, damn editor in this thing keeps thinking I wanted underlines just because I used a + sign more than once.  It was even showing me in the comment box it was not underlined because I cleared it but then it put it back in upon submit.  Maybe another JIRA bug I should file...

            Matthew Page added a comment - sorry for the edit spam folks, damn editor in this thing keeps thinking I wanted underlines just because I used a + sign more than once.  It was even showing me in the comment box it was not underlined because I cleared it but then it put it back in upon submit.  Maybe another JIRA bug I should file...

            Matthew Page added a comment - - edited

            + 1 for this. 

            Echoing the exact situation as the others here, we're an enormous corporation and at the 10,000+ license level not a hobbyist at all.  In managing the infrastructure needs of a team of thousands I can tell you that email threads are indeed king and we track and reply and collaborate continuously on every device.  Forcing you to get a VPN-on-demand up and click through and use the confluence comment interface to type in a reply is a major slowdown.  Many corporations additionally dont put their collaboration platforms on the VPN for security concerns.  In this case you have to remember later that day to get to a terminal and login to post a comment.  It's a big problem.  Please consider delivering this feature, I guarantee it'll be a huge win for you guys.

            Matthew Page added a comment - - edited + 1 for this.  Echoing the exact situation as the others here, we're an enormous corporation and at the 10,000+ license level not a hobbyist at all.  In managing the infrastructure needs of a team of thousands I can tell you that email threads are indeed king and we track and reply and collaborate continuously on every device.  Forcing you to get a VPN-on-demand up and click through and use the confluence comment interface to type in a reply is a major slowdown.  Many corporations additionally dont put their collaboration platforms on the VPN for security concerns.  In this case you have to remember later that day to get to a terminal and login to post a comment.  It's a big problem.  Please consider delivering this feature, I guarantee it'll be a huge win for you guys.

            This was highlighted immediately after adoption as a major shortcoming, as this has been outstanding for a year now it does not seem to be high on the list of priorities.

             

            Ingmar Van Glabbeek added a comment - This was highlighted immediately after adoption as a major shortcoming, as this has been outstanding for a year now it does not seem to be high on the list of priorities.  

            This is a big deal for big corporations where mailing lists are king. It's a show stopper. I can say with certainty that you're missing out on huge licenses.

            Kenny Steinfeldt added a comment - This is a big deal for big corporations where mailing lists are king. It's a show stopper. I can say with certainty that you're missing out on huge licenses.

            Any update on this issue?

            Dirk Stubbs added a comment - Any update on this issue?

            This is really huge for productivity, especially when users are traveling and using mobile devices, as Kelly mentioned. Would love to see some traction here, especially with all the interest and votes- a response from Atlassian would be great!

            carolyn french added a comment - This is really huge for productivity, especially when users are traveling and using mobile devices, as Kelly mentioned. Would love to see some traction here, especially with all the interest and votes- a response from Atlassian would be great!

            @ Florent Girard - Confluence will send you notifications on watched questions and topics. Where as this issue is about being able to answer a question just by replying to the notification email.

            Dirk Stubbs added a comment - @ Florent Girard - Confluence will send you notifications on watched questions and topics. Where as this issue is about being able to answer a question just by replying to the notification email.

            Zoe Garry added a comment -

            Question confluence is useless to me if it can't send a mail notification to users !

            Zoe Garry added a comment - Question confluence is useless to me if it can't send a mail notification to users !

            We are looking to license Confluence and Confluence Questions for about 4000 users; however, without the ability to answer by email is probably going to be a showstopper.

            Dirk Stubbs added a comment - We are looking to license Confluence and Confluence Questions for about 4000 users; however, without the ability to answer by email is probably going to be a showstopper.

            +1 for ability to answer/comment to questions via email.

            The lack of this feature may be a show-stopper for us vis-a-vis considering Confluence Questions.

            Niraj Sinha added a comment - +1 for ability to answer/comment to questions via email. The lack of this feature may be a show-stopper for us vis-a-vis considering Confluence Questions.

            Purchasing Answers as add-on to existing confluence installation is 90% based on this feature being implemented.

            We have this in our ServiceDesk support application, works great and we really need it in Answers (and Confluence)

            Tomasz Foltman added a comment - Purchasing Answers as add-on to existing confluence installation is 90% based on this feature being implemented. We have this in our ServiceDesk support application, works great and we really need it in Answers (and Confluence)

            I have voted for this feature as well. In an organization that constantly sends out and replies to emails. Having this feature would be much more efficient and increase productivity.

            Russ Carver added a comment - I have voted for this feature as well. In an organization that constantly sends out and replies to emails. Having this feature would be much more efficient and increase productivity.

            This feature (answering a question via email) would be a giant add to Questions for us. We're a multi-national company with locations around the world with a good number of employees in five timezones. We have a high % of employees following the topics they either have an interest in, are SME's for, or are responsible for, and being able to reply to a question via email would increase the % of questions that are answered and the speed they are answered, because often employees have smart devices with them for monitoring and replying to emails but they aren't in the office or VPN'd in to the internal network, where Confluence Questions runs.

            Upvoted and watching!

            -Kelly Schoenhofen

            Kelly Schoenhofen added a comment - This feature (answering a question via email) would be a giant add to Questions for us. We're a multi-national company with locations around the world with a good number of employees in five timezones. We have a high % of employees following the topics they either have an interest in, are SME's for, or are responsible for, and being able to reply to a question via email would increase the % of questions that are answered and the speed they are answered, because often employees have smart devices with them for monitoring and replying to emails but they aren't in the office or VPN'd in to the internal network, where Confluence Questions runs. Upvoted and watching! -Kelly Schoenhofen

              Unassigned Unassigned
              barconati BillA
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                Created:
                Updated: