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  1. Confluence Data Center
  2. CONFSERVER-45664

Unable to save Confluence page in Chrome (caused by LastPass extension)

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Update March 6th, 2017

      Hi everyone,

      Thank you for your patience while affected by this issue. Although a number of us on the Confluence development team use the LastPass chrome extension, our attempts to investigate the root cause of this issue have been hampered by not being able to reproduce it ourselves.

      We have noticed that LastPass' release notes for version 4.1.40 mention fixing an issue that "impacted a handful of sites".

      Could anyone who is still impacted by this issue please check the version of LastPass they have installed in Chrome? Typing chrome://extensions in your browser's address bar will show the version numbers for extensions you have installed.

      If this issue has persisted for you and you are using LastPass 4.1.40 or later, please reach out to us again via support.atlassian.com.

      Thanks,
      Edith

      Summary

      Several customers with the LastPass extension enabled in Chrome are reporting that they are unable to save Confluence pages, the UI returns the error "Unable to communicate with server. Saving is not possible at the moment".

      Steps to reproduce.

      1. Try to save a Confluence page in Chrome with the LastPass extension enabled, however, it happens only in specific situations and do not affect all customers.

      Workaround

      Use a different browser or disable the extension.

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            [CONFSERVER-45664] Unable to save Confluence page in Chrome (caused by LastPass extension)

            Patricia Arauz added a comment -

            Hi Everyone, 

            I´m experiencing the same issue, in mutiple browsers. Do you have a solution for this? Thanks!

            Patricia Arauz added a comment - Hi Everyone,  I´m experiencing the same issue, in mutiple browsers. Do you have a solution for this? Thanks!

            NilsBecker added a comment -

            Hi!

             

            I have the same problem...unable to save pages... no LastPass is used, different browsers doesn't work as well...

            How can i solve it???

            NilsBecker added a comment - Hi!   I have the same problem...unable to save pages... no LastPass is used, different browsers doesn't work as well... How can i solve it???

            edith (Inactive) added a comment -

            Thank you! I'll proceed to resolve this bug report for now - if anyone is seeing similar symptoms please reach out to us via support.atlassian.com so that we can isolate the cause.

            edith (Inactive) added a comment - Thank you! I'll proceed to resolve this bug report for now - if anyone is seeing similar symptoms please reach out to us via support.atlassian.com  so that we can isolate the cause.

            K. Yamamoto added a comment -

            I was affected by this issue before and now confirmed that it is available to save page with Lastpass v4.1.41.

            K. Yamamoto added a comment - I was affected by this issue before and now confirmed that it is available to save page with Lastpass v4.1.41.

            Dave Geurts added a comment -

            Help!

            Dave Geurts added a comment - Help!

            Adam Parkin added a comment -

            I have the problem whenever a percent sign appears anywhere in the document I'm trying to save.

            Adam Parkin added a comment - I have the problem whenever a percent sign appears anywhere in the document I'm trying to save.

            Dan Winkler added a comment -

            I first noticed this around December 13th. I've narrowed down the specific situation when this happens to any page where I'm trying to add a table. If the page was created before the bug was introduced and has a table in it, I can't modify the page.

            Another workaround is to open the Chrome page in incognito mode. 

            Dan Winkler added a comment - I first noticed this around December 13th. I've narrowed down the specific situation when this happens to any page where I'm trying to add a table. If the page was created before the bug was introduced and has a table in it, I can't modify the page. Another workaround is to open the Chrome page in incognito mode. 

            Todd Schiller added a comment -

            I filed an issue with LastPass, and they said they're aware of the problem and working on it. I hit a similar problem on Heroku

            Todd Schiller added a comment - I filed an issue with LastPass, and they said they're aware of the problem and working on it. I hit a similar problem on Heroku

            Lisa Croxford added a comment -

            This is just started happning this week its very annoying. Disabling LastPass temporarily fixes the situation

            Lisa Croxford added a comment - This is just started happning this week its very annoying. Disabling LastPass temporarily fixes the situation

              phucnguyen Phuc Thi Minh Nguyen
              aschneider@atlassian.com Adalberto Schneider
              Affected customers:
              10 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: