Details
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Suggestion
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Resolution: Won't Do
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None
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None
Description
NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.
Summary
In JIRA if you right click -> "Open image in new tab" on an attachment, the image will load. If you wait ~10 minutes and refresh the page or send the link to another user, they will receive an error about the Token being expired and verification failing.
Environment
- JIRA v1000.610.2 - Cloud
Steps to Reproduce
- Open issue with an image attachment
- Right click image and select "Open image in new tab"
- Wait 10 minutes
- Refresh page
Expected Results
- Image attachment shows up - extend token up to an hour at least
Actual Results
Receive the following error:
{"error":{"code":"UnauthorizedError","title":"Token verification failed: jwt expired","href":"https://media-api.atlassian.io#UnauthorizedError"}}
Notes
If you just view the image attachments within JIRA there's no timeout issue.
Workaround
- View image attachment in JIRA directly
Attachments
Issue Links
- relates to
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- Closed