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  1. Confluence Data Center
  2. CONFSERVER-45201

Invalid AppID is generated when upgrading from 5.10.x to 6.0.x

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      When upgrading from 5.10.x to 6.0.1 and Confluence is not able to connect to Synchrony.

      Root Cause Analysis

      The AppID that contains the non-romantic Unicode organisation name has been stored in the Confluence 5.10.x's database. When Confluence is upgraded to 6.0.1, the AppID is not re-generated but retrieved from the corresponding table and Synchrony is not able to talk to Confluence with that old AppID.

      Workaround

      This issue can be fixed by turning Collaborative editing mode off and on as in the following screenshot:

      1. Click the Change Mode button, select OFF in the dialog, and click Change.
      2. Turn it ON again with the same steps above.
      If you have a Confluence page open, please make sure to refresh the page before clicking the Edit button.
      Please note that restarting Synchrony (by clicking the Restart Synchrony button) will not resolve this issue.

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            [CONFSERVER-45201] Invalid AppID is generated when upgrading from 5.10.x to 6.0.x

              ttranminh Tam Tran
              abarnes@atlassian.com Adam Barnes (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: