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  1. Confluence Data Center
  2. CONFSERVER-43353

Digital signature in PDF is not visible when previewed

XMLWordPrintable

      Confluence can't display digital signature in a PDF file.

      Tested with : File Preview Marco & View File Macro (PDF)

      Sample PDF file with Digital Signature used for testing: SampleSignedPDFDocument.pdf

      The screenshot above is showing both File Preview Marco & View File Macro. The digital signature can be seen in the thumbnail. But not visible in 'preview' mode. See screenshot below :

        1. SampleSignedPDFDocument.pdf
          266 kB
        2. Screen Shot 2016-08-03 at 4.56.15 PM.png
          Screen Shot 2016-08-03 at 4.56.15 PM.png
          93 kB
        3. Screen Shot 2016-08-03 at 4.56.35 PM.png
          Screen Shot 2016-08-03 at 4.56.35 PM.png
          75 kB

            [CONFSERVER-43353] Digital signature in PDF is not visible when previewed

            Stefan.mattetat added a comment -

            We are experiencing this issue in Version 8.5.17 currently latest LTS.
            Sometimes it's visible sometimes not. We weren't able to pinpoint the exact cause.

            Stefan.mattetat added a comment - We are experiencing this issue in Version 8.5.17 currently latest LTS. Sometimes it's visible sometimes not. We weren't able to pinpoint the exact cause.

            GN added a comment -

            We are experiencing the same problem in version 8.1.1

            GN added a comment - We are experiencing the same problem in version 8.1.1

            Julian Bauer added a comment -

            We are experiencing the same problem in version 8.1.1

            Julian Bauer added a comment - We are experiencing the same problem in version 8.1.1

            Sébastien Parzy added a comment -

            Hi, 

            We are facing the same issue, with version 7.13.4

            Sébastien Parzy added a comment - Hi,  We are facing the same issue, with version 7.13.4

            Belnet Logistics added a comment - - edited

            It's really important for us to let our users see if a document has been digitally signed.
            Could you please implement a bug fix for this issue ?

            Kind regards

            Belnet Logistics added a comment - - edited It's really important for us to let our users see if a document has been digitally signed. Could you please implement a bug fix for this issue ? Kind regards

            Jelena Radovanovic added a comment -

            Still happening in version 7.13.7

            Jelena Radovanovic added a comment - Still happening in version 7.13.7

            Juan Tardón Martínez added a comment -

            Still happening in version 7.13.0

            Juan Tardón Martínez added a comment - Still happening in version 7.13.0

            Yogananth added a comment -

            We are also facing this issue in our Cofluence 7.X version.

            We are one of the premium customer and almost .25 million users are already using the applications. Day by day the request and priority for this bug reporting is increased on our end.

            Kindly consider and provide an update for the bug fix release.

             

            Regards,

            Yoga,

            Premium support contact from BOSCH

            Yogananth added a comment - We are also facing this issue in our Cofluence 7.X version. We are one of the premium customer and almost .25 million users are already using the applications. Day by day the request and priority for this bug reporting is increased on our end. Kindly consider and provide an update for the bug fix release.   Regards, Yoga, Premium support contact from BOSCH

            Martin Rhein added a comment -

            Really annoying to make it mandatory to download the document to be sure it is digitally signed.
            Behavior seen on:

            • 6.2.4
            • 7.8.3
            • 7.9.1

            Martin Rhein added a comment - Really annoying to make it mandatory to download the document to be sure it is digitally signed. Behavior seen on: 6.2.4 7.8.3 7.9.1

            Sneha Gole added a comment -

            does this problem is solved ? i am also facing this issue

            Sneha Gole added a comment - does this problem is solved ? i am also facing this issue

            Richard Minick added a comment -

            Does this happen on ALL PDF's with signatures or do some work saved in older PDF versions? I have a user that brought this to my attention today.

            Richard Minick added a comment - Does this happen on ALL PDF's with signatures or do some work saved in older PDF versions? I have a user that brought this to my attention today.

            Nicolas Thiebeau added a comment -

            Can this issue be resolved please?  It is having an impact on our company audits.

            Nicolas Thiebeau added a comment - Can this issue be resolved please?  It is having an impact on our company audits.

            dmcleanbkin added a comment -

            I have found the same problem. This is very problematic for our company when we are audited for our ISO compliance. The person in front of the auditor needs to know to download the file and then open it in adobe or Chrome directly. If that is not remembered then the auditor gets very upset about us using unapproved documents.

            dmcleanbkin added a comment - I have found the same problem. This is very problematic for our company when we are audited for our ISO compliance. The person in front of the auditor needs to know to download the file and then open it in adobe or Chrome directly. If that is not remembered then the auditor gets very upset about us using unapproved documents.

            gnanavelu.murthy766784873 added a comment -

            Can any one take review on this request.

            gnanavelu.murthy766784873 added a comment - Can any one take review on this request.

            gnanavelu.murthy766784873 added a comment -

            Myself too facing the same issue, unable to view the digital signature in PDF confuence.

            gnanavelu.murthy766784873 added a comment - Myself too facing the same issue, unable to view the digital signature in PDF confuence.

              Unassigned Unassigned
              jwaihou Jonathan Soo
              Affected customers:
              63 This affects my team
              Watchers:
              61 Start watching this issue

                Created:
                Updated: