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  1. Confluence Data Center
  2. CONFSERVER-41623

Video playback is limited to MP4 only in 5.9.7

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      Adding video attachments to pages automatically inserts a multimedia macro, as shown in the first attached screenshot. This is expected.

      This macro claims to support AVI, MOV and MP4 playback.

      However, I am consistently seeing only MP4 support, with "This plugin is not supported" errors given in Chrome, FF and IE. This is not expected.

      I produced my test videos using Camtasia Studio, from the same source recording. My colleagues who are also experiencing this have produced their AVI videos using a different process. We are all seeing the same thing.

      Chrome is our internally supported browser of choice, and I am as up-to-date as I can be on Version 51.0.2704.29 beta-m (64-bit).

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          testing_video_attachments_editing_page.PNG
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        2. testing_video_attachments_viewing_page.PNG
          testing_video_attachments_viewing_page.PNG
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            [CONFSERVER-41623] Video playback is limited to MP4 only in 5.9.7

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2891834 ] New: CONFSERVER Bug Workflow v4 [ 2983851 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2779412 ] New: JAC Bug Workflow v3 [ 2891834 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2722758 ] New: JAC Bug Workflow v2 [ 2779412 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2385923 ] New: JAC Bug Workflow [ 2722758 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2282356 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2385923 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2223218 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2282356 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2174684 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2223218 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1938420 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2174684 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1737368 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1938420 ]
            Katherine Yabut made changes -
            Workflow Original: CONF Bug Subtask WF (TEMP) [ 1697375 ] New: Confluence Workflow - Public Facing - Restricted v3 [ 1737368 ]

              Unassigned Unassigned
              5be92397a5d6 Graham Campbell
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: