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  1. Confluence Data Center
  2. CONFSERVER-41324

File preview does not work consistently on IE 11

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    Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Previewing of Excel and Word documents on IE 11, when we preview the file, it opens without issues the first time. Close the preview and attempt to preview again, and it keeps loading and never comes up.
      Please refer the attached screecast

      Environment

      This affects 6.0.0-OD-2016.08.2-0008

      Steps to Reproduce

      1. Login to Confluence using IE 11
      2. Attach a XLS file on the page
      3. Add the file to on the page
      4. Save page
      5. Try to preview this file multiple times.

      Expected Results

      The file preview should work consistently each time we try to preview the files

      Actual Results

      The Preview does not load for the second time. It works only for First time.

      Notes

      This is not encountered on the current Cloud version OR the latest Confluence server version

      Workaround

      Use compatibility mode to IE 10

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-41324 File preview does not work consistently on IE 11

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              msayed Mizan Ali Sayed (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: