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  1. Confluence Data Center
  2. CONFSERVER-39197

Edit in office doesn't work in Firefox, if WebDAV Launcher configuration not being complete. Improve this to include a useful error for the user.

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      When using a newer version of Firefox, if you have installed the webdav connector add-on for Firefox and click on the link edit on office at the attachment screen, nothing happens. Additionally, if the WebDAV Launcher add-on is not installed, you are not prompted to install it.

      Steps to Reproduce

      1. Open a vanilla Firefox
      2. Go to a Confluence page with an Office Document
      3. Click Edit in Office (or go to Tools - Attachments and try to edit in office from there)
        • You should be prompted to install the WebDAV connector at this point, according to this document, but you are not.
      4. Install the add-on manually
      5. Try to edit the document again
        • Still, nothing happens, as thought the button or link has no action attached.

      Workaround

      This behaviour occurs because the WebDAV Launcher has not been configured. You will need to install the connector manually, then configure it following this document. You will then be able to Edit in Office through Firefox.

      Hopes and Dreams

      The behaviour of the WebDAV connector could be improved, to show an error or warning if the add on has not been configured. Our documentation indicates that the user will be taken to the download location if the add-on is not installed, so this should also occur.

        1. Screen Recording 13.mov
          9.64 MB
          Karie Kelly

            [CONFSERVER-39197] Edit in office doesn't work in Firefox, if WebDAV Launcher configuration not being complete. Improve this to include a useful error for the user.

            Sen Geronimo made changes -
            Workflow Original: JAC Suggestion Workflow 4 [ 3580049 ] New: JAC Suggestion Workflow 3 [ 4337732 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow 2 [ 3169108 ] New: JAC Suggestion Workflow 4 [ 3580049 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 431363 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3039197 ] New: JAC Suggestion Workflow 2 [ 3169108 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2539575 ] New: JAC Suggestion Workflow [ 3039197 ]
            Adam Barnes (Inactive) made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]

            Adam Barnes (Inactive) added a comment -

            Thank you for raising this suggestion.
            We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Sometimes potentially valuable tickets do get closed where the Summary or Description has not caught the attention of the community. If you feel that this suggestion is valuable, consider describing in more detail or outlining how this request will help you achieve your goals. We may then be able to provide better guidance.
            For more context, check out our Community blog on our updated workflow for Suggestions
            Cheers,

            Confluence Product Management

            Adam Barnes (Inactive) added a comment - Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Sometimes potentially valuable tickets do get closed where the Summary or Description has not caught the attention of the community. If you feel that this suggestion is valuable, consider describing in more detail or outlining how this request will help you achieve your goals. We may then be able to provide better guidance. For more context, check out our Community blog on our updated workflow for Suggestions Cheers, Confluence Product Management
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Bulldog)" [ 377248 ]
            Rachel Lin (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 [ 2300170 ] New: Confluence Workflow - Public Facing v4 [ 2539575 ]
            Status Original: Needs Verification [ 10004 ] New: Gathering Interest [ 11772 ]
            Rachel Lin (Inactive) made changes -
            Status Original: Open [ 1 ] New: Needs Verification [ 10004 ]

              Unassigned Unassigned
              llima LucasA
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                Created:
                Updated:
                Resolved: