Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-38211

Confluence Page Gadget on JIRA shows 'The resource undefined/users/userinfopopup.action?username=, cannot be found.'

      Summary

      Using Confluence Page Gadget in JIRA shows error message 'The resource undefined/users/userinfopopup.action?username=, cannot be found.', when hovering over an @Mention

      Environment

      • Confluence 5.8.5, 5.7.3
      • JIRA 6.4.7, 6.4.3

      Steps to Reproduce

      1. Add Confluence Page Gadget to JIRA's external gadgets.
      2. Add Confluence Page Gadget to JIRA dashboard.
      3. Choose a Confluence page containing mentions.
      4. Hover over the username.

      Expected Results

      The pop up for users profile should display.

      Actual Results

      Error message appears at the top of the page.

        1. HoverOver643.png
          HoverOver643.png
          54 kB
        2. HoverOver647.png
          HoverOver647.png
          62 kB

            [CONFSERVER-38211] Confluence Page Gadget on JIRA shows 'The resource undefined/users/userinfopopup.action?username=, cannot be found.'

            Atlassian Update - September 2019

            Thank you for your interest in this ticket. The Confluence Server and Data Center team released a major upgrade to the editor in 6.14. Due to the age of this ticket and/or lack of updates, we suspect that this issue is no longer relevant or was resolved as a result of the upgrade and are now closing this ticket.

            If this issue is still a problem in your Confluence instance in version 6.15 or later, please tag me in your comment and we can reopen this ticket for review.

            You can read more about the editor upgrade in the 6.14 Release Notes.

            Thanks

            Makisa Appleton | Senior Product Manager, Confluence Server and Data Center

            Makisa Appleton added a comment - Atlassian Update - September 2019 Thank you for your interest in this ticket. The Confluence Server and Data Center team released a major upgrade to the editor in 6.14. Due to the age of this ticket and/or lack of updates, we suspect that this issue is no longer relevant or was resolved as a result of the upgrade and are now closing this ticket. If this issue is still a problem in your Confluence instance in version 6.15 or later, please tag me in your comment and we can reopen this ticket for review. You can read more about the editor upgrade in the 6.14 Release Notes . Thanks Makisa Appleton | Senior Product Manager, Confluence Server and Data Center

            Don Durr added a comment -

            Also happening with Confluence 6.6.7.

            Don Durr added a comment - Also happening with Confluence 6.6.7.

            Also happening with Confluence 5.7.1 and JIRA 7.2.3.

            Frank Bayer added a comment - Also happening with Confluence 5.7.1 and JIRA 7.2.3.

            This is happening for 5.10.4 also

            Nawaz Quadri added a comment - This is happening for 5.10.4 also

            Sven Paaß added a comment - - edited

            We got a similar Problem when Displaying a Blog-Post inside the Confluence Page Gadget. The Blog-Post also has a link to the profile where the URL is extended with "spaces". Example: https://WIKI-URL/%20%20%20%20/display/~username instead https://WIKI-URL/display/~username.

            Sven Paaß added a comment - - edited We got a similar Problem when Displaying a Blog-Post inside the Confluence Page Gadget. The Blog-Post also has a link to the profile where the URL is extended with "spaces". Example: https://WIKI-URL/%20%20%20%20/display/~username instead https://WIKI-URL/display/~username .

              Unassigned Unassigned
              mduong@atlassian.com MichaelD
              Affected customers:
              5 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: