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  1. Confluence Data Center
  2. CONFSERVER-37160

Importing an XML Backup into an Oracle Database may pause until the Confluence Logo is clicked

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      Environment
      1. Oracle Database 11g 11.2.0.1.0, using appropriate JDBC driver
      2. JVM 1.7.0_51
      3. Installed atlassian-confluence-5.7-OD-42-046
      Steps to Reproduce
      1. Install Confluence, connect to the database and restore the database backup
      2. The restore proceeds until 90% - the status is "Loading Entities"
      3. Additionally, the most recent log entries in the log file are similar to the following: 
        2015-04-08 12:53:51,941 WARN [Long running task: Importing data] [activeobjects.confluence.backup.LoggingRestoreProgressMonitor] endRestore Completed restoring Active Objects Backup.
 -- referer: http://localhost:8090/setup/setup-restore-progress.action?taskId=2b07c960-b1e6-4d59-b87e-88e664bba7d2 | url: /setup/longrunningtaskxml.action | userName: anonymous | action: longrunningtaskxml
      4. Click the "Confluence" logo causes the page to load and
      Symptoms
      1. There are no errors in atlassian-confluence.log, catalina.out or on the page
      2. I've left an instance over 40 minutes with no activity
      Related Problems

      This may be related to the following bug reports, however I was not able to replicate these scenarios:

      1. AO-510
      2. CONF-35969
      Workaround

      Click on the Confluence Logo, to see if the setup completes after a few moments

      Does this affect you?

      If you're seeing a similar symptom of the import being stuck, but clicking the logo doesn't help, please contact Atlassian Support - we'll be happy to help out.

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            [CONFSERVER-37160] Importing an XML Backup into an Oracle Database may pause until the Confluence Logo is clicked

            Sergey Sarsebekov added a comment -

            Hello, 

             

            I have the same problem. 

            OS: CentOS 7

            DB: MySQL 5.6.40

            Confluence: 6.11.2

            MySQL Connector: 5.1.47

             

            The restore proceeds until 90% - the status is "Loading Entities". Clicking the logo doesn't help. 

             

            Thank you,

            Sergey Sarsebekov added a comment - Hello,    I have the same problem.  OS: CentOS 7 DB: MySQL 5.6.40 Confluence: 6.11.2 MySQL Connector: 5.1.47   The restore proceeds until 90% - the status is "Loading Entities". Clicking the logo doesn't help.    Thank you,

            Adam Barnes (Inactive) added a comment -

            Thank you for taking the time to raise, comment or vote on this Bug. We regret to inform you that due to a limited number of reports and based on our current backlog of higher impact issues that we are closing this issue as Timed Out.

            If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue.

            Thanks again.
            Cheers,

            Confluence Product Management

            Adam Barnes (Inactive) added a comment - Thank you for taking the time to raise, comment or vote on this Bug. We regret to inform you that due to a limited number of reports and based on our current backlog of higher impact issues that we are closing this issue as Timed Out. If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue. Thanks again. Cheers, Confluence Product Management

            Pranjal Shukla added a comment -

            Any tentative date for the same, when it'll be fixed.

            Also, the scenario can be replicated with Oracle 12C (12.1.0.2)

            Pranjal Shukla added a comment - Any tentative date for the same, when it'll be fixed. Also, the scenario can be replicated with Oracle 12C (12.1.0.2)

              Unassigned Unassigned
              dnorton@atlassian.com Dave Norton
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: