• Type: Bug
• Resolution: Support Request
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 5.6.5
• Component/s: None
• Labels:

  • affects-server

1. 

   chrome.png

   103 kB

   06/Jan/2015 9:47 AM

2. 

   ie.png

   97 kB

   06/Jan/2015 9:47 AM

3. 

   Sidebar-confluence issue.png

   253 kB

   09/Jan/2015 6:57 PM

[CONFSERVER-36052] Navigation-tree on the left side in Chrome and Firefox don't work

Collapse comment: Megan Lunde added a comment - 12/Jan/2015 4:05 PM

Megan Lunde added a comment - 12/Jan/2015 4:05 PM

Thanks, Sebastian. Turns out that I do not have permission to view your support request!

I will open another and post any updates on this JIRA issue.

Megan

Expand comment: Megan Lunde added a comment - 12/Jan/2015 4:05 PM

Megan Lunde added a comment - 12/Jan/2015 4:05 PM Thanks, Sebastian. Turns out that I do not have permission to view your support request! I will open another and post any updates on this JIRA issue. Megan

Collapse comment: Sebastian Wiederhold added a comment - 12/Jan/2015 9:14 AM

Sebastian Wiederhold added a comment - 12/Jan/2015 9:14 AM

Hi Megan

I can't reopen this issue, because i've no premissions. But i've an open support-request:
https://support.atlassian.com/servicedesk/customer#portal/14/CSP-137866

Here we tryed some things, but in this time nothing works. Hope we find a solution.

Best Regards,
Sebastian

Expand comment: Sebastian Wiederhold added a comment - 12/Jan/2015 9:14 AM

Sebastian Wiederhold added a comment - 12/Jan/2015 9:14 AM Hi Megan I can't reopen this issue, because i've no premissions. But i've an open support-request: https://support.atlassian.com/servicedesk/customer#portal/14/CSP-137866 Here we tryed some things, but in this time nothing works. Hope we find a solution. Best Regards, Sebastian

Collapse comment: Megan Lunde added a comment - 09/Jan/2015 6:52 PM, Edited by Megan Lunde - 09/Jan/2015 6:58 PM

Megan Lunde added a comment - 09/Jan/2015 6:52 PM - edited

HI Steve, Hi Sebastian,

We have a user with Chrome Version 39.0.2171.95 m who is having the identical problem, so I suspect this may not be instance-specific. They are able to view the sidebar in IE.

Please reopen this issue and investigate it.

Thank you,
Megan

UPDATE - I've added the screenshot of the error that we experienced to this issue.

Expand comment: Megan Lunde added a comment - 09/Jan/2015 6:52 PM, Edited by Megan Lunde - 09/Jan/2015 6:58 PM

Megan Lunde added a comment - 09/Jan/2015 6:52 PM - edited HI Steve, Hi Sebastian, We have a user with Chrome Version 39.0.2171.95 m who is having the identical problem, so I suspect this may not be instance-specific. They are able to view the sidebar in IE. Please reopen this issue and investigate it. Thank you, Megan UPDATE - I've added the screenshot of the error that we experienced to this issue.

Collapse comment: Steve Haffenden (Inactive) added a comment - 06/Jan/2015 9:33 PM

Steve Haffenden (Inactive) added a comment - 06/Jan/2015 9:33 PM

Hi sebastian.wiederhold

Thanks for taking the time to raise this issue. I suspect that this is something specific to your upgraded instance and as such I'd like to get our support team involved to look at things in more detail. Could I ask you to create a support request on https://support.atlassian.com. Once you've done this one of our support engineers will be in touch and will work with you in getting the nav up and running again.

Regards
Steve Haffenden
Confluence Bugmaster

Expand comment: Steve Haffenden (Inactive) added a comment - 06/Jan/2015 9:33 PM

Steve Haffenden (Inactive) added a comment - 06/Jan/2015 9:33 PM Hi sebastian.wiederhold Thanks for taking the time to raise this issue. I suspect that this is something specific to your upgraded instance and as such I'd like to get our support team involved to look at things in more detail. Could I ask you to create a support request on https://support.atlassian.com . Once you've done this one of our support engineers will be in touch and will work with you in getting the nav up and running again. Regards Steve Haffenden Confluence Bugmaster