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  1. Confluence Data Center
  2. CONFSERVER-34171

Failure when converting editor format to storage format in 5.1.3

    • Icon: Bug Bug
    • Resolution: Timed out
    • Icon: Low Low
    • None
    • 5.1.3
    • Powered by Atlassian Confluence 5.1.3
      Firefox version 29 on Windows 7 enterprise
      Java Version 7 Update 55 (build 1.7.0_55-b14)

      Version: Atlassian Confluence 5.1.3
      Issue: Receiving "Failure when converting editor format to storage format" error when trying to save a page.

      Description: When copying and pasting text from Sprint! (JIRA) into Confluence Editor, that has mark-up icons like to insert a question mark image, which is then deleted, when I save the page I get this error.

      Steps to reproduce:

      1. Copy already saved/posted text with mark-up icons from Sprint! (JIRA), such as the following without quotes: " test test test"
        • In JIRA, this text will show up as a "?" icon image followed by the text:
      2. Paste this text into the Confluence editor.
      3. Delete only the icon character, and not the entire string of text.
      4. Attempt to save the page and get the following error:

      If I click the < > button to get into the XML editor I get the following error:
      " Error loading source
      RuntimeException occurred while transforming editor format to storage format (java.lang.NullPointerException) (500)"

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            [CONFSERVER-34171] Failure when converting editor format to storage format in 5.1.3

            Minh Tran added a comment -
            Atlassian update

            Thank you for taking the time to raise, comment or vote on this Bug. We regret to inform you that due to a limited number of reports and based on our current backlog of higher impact issues that we are closing this issue as Timed Out.
            If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue.
            Thanks again.
            Regards,
            Confluence Development

            Minh Tran added a comment - Atlassian update Thank you for taking the time to raise, comment or vote on this Bug. We regret to inform you that due to a limited number of reports and based on our current backlog of higher impact issues that we are closing this issue as Timed Out. If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue. Thanks again. Regards, Confluence Development

            boardtc added a comment - - edited

            I am also getting this error using v 5.8.13. The space is using the scroll version plugin and it's the first version save for the yet unversioned page.

            boardtc added a comment - - edited I am also getting this error using v 5.8.13. The space is using the scroll version plugin and it's the first version save for the yet unversioned page.

              Unassigned Unassigned
              a22df732736f Mark Stevens
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: