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  1. Confluence Data Center
  2. CONFSERVER-34171

Failure when converting editor format to storage format in 5.1.3

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    • Icon: Bug Bug
    • Resolution: Timed out
    • Icon: Low Low
    • None
    • 5.1.3
    • Editor - Page / Comment Editor

    • Powered by Atlassian Confluence 5.1.3
      Firefox version 29 on Windows 7 enterprise
      Java Version 7 Update 55 (build 1.7.0_55-b14)

      Version: Atlassian Confluence 5.1.3
      Issue: Receiving "Failure when converting editor format to storage format" error when trying to save a page.

      Description: When copying and pasting text from Sprint! (JIRA) into Confluence Editor, that has mark-up icons like to insert a question mark image, which is then deleted, when I save the page I get this error.

      Steps to reproduce:

      1. Copy already saved/posted text with mark-up icons from Sprint! (JIRA), such as the following without quotes: " test test test"
        • In JIRA, this text will show up as a "?" icon image followed by the text:
      2. Paste this text into the Confluence editor.
      3. Delete only the icon character, and not the entire string of text.
      4. Attempt to save the page and get the following error:

      If I click the < > button to get into the XML editor I get the following error:
      " Error loading source
      RuntimeException occurred while transforming editor format to storage format (java.lang.NullPointerException) (500)"

        1. editor.png
          editor.png
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        2. jira.png
          jira.png
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            [CONFSERVER-34171] Failure when converting editor format to storage format in 5.1.3

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2903382 ] New: CONFSERVER Bug Workflow v4 [ 2997940 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2801442 ] New: JAC Bug Workflow v3 [ 2903382 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2735728 ] New: JAC Bug Workflow v2 [ 2801442 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2401230 ] New: JAC Bug Workflow [ 2735728 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2301278 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2401230 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2235107 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2301278 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2198215 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2235107 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1941901 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2198215 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1739440 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1941901 ]

              Unassigned Unassigned
              a22df732736f Mark Stevens
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: