When using IE 11, the Insert > Symbol function results in a plain white box with no content. IE 9 Firefox and Chrome all produce the expected set of symbols for selection.

      Resolution

      Upgrade to Confluence 5.8.16 or newer.

        1. 2017-06-08_10h28_06.png
          2017-06-08_10h28_06.png
          16 kB
        2. 2-07-2014 11-51-44 a.m..png
          2-07-2014 11-51-44 a.m..png
          8 kB
        3. Popup.js
          12 kB
        4. screenshot-1.png
          screenshot-1.png
          13 kB

            [CONFSERVER-34140] Confluence Insert Symbol function not working in IE 11

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2902567 ] New: CONFSERVER Bug Workflow v4 [ 2997206 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2800062 ] New: JAC Bug Workflow v3 [ 2902567 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2735874 ] New: JAC Bug Workflow v2 [ 2800062 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2384671 ] New: JAC Bug Workflow [ 2735874 ]
            Alex Yakovlev (Inactive) made changes -
            Labels Original: IE11 affects-server bugfix claimed-shipit-39 done-shipit-39 editor loyalty slush New: IE11 affects-server claimed-shipit-39 done-shipit-39 editor loyalty slush
            Alex Yakovlev (Inactive) made changes -
            Labels Original: IE11 affects-server bugfix claimed-shipit-39 done-shipit-39 editor slush New: IE11 affects-server bugfix claimed-shipit-39 done-shipit-39 editor loyalty slush
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2279746 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2384671 ]

            Niraj Bhawnani added a comment - - edited

            Hi Chandrakanth,

            Can you let me know what version of Confluence you are using so we can try and reproduce the issue you're having with Firefox? Also are you using any zoom level? Or standard zoom? Does pressing Ctrl+0 fix it?

            Thanks,
            Niraj

            Niraj Bhawnani added a comment - - edited Hi Chandrakanth, Can you let me know what version of Confluence you are using so we can try and reproduce the issue you're having with Firefox? Also are you using any zoom level? Or standard zoom? Does pressing Ctrl+0 fix it? Thanks, Niraj
            Alex Yakovlev (Inactive) made changes -
            Labels Original: IE11 affects-server bugfix claimed-shipit-39 editor slush New: IE11 affects-server bugfix claimed-shipit-39 done-shipit-39 editor slush

              nbhawnani Niraj Bhawnani
              67dad4f9c8a3 Tyler Gao
              Affected customers:
              24 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: