• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 5.4, 6.13.10, 7.1.1
• Component/s: Core - Email
• Labels:

  • affects-server
  • confluence-email-notifications
  • notification
  • notifications
  • pages

[CONFSERVER-32820] Page diff comparison in mail notifications does not hide parts of unchanged text

Collapse comment: Jura Gorohovsky added a comment - 08/Feb/2017 12:57 PM

Jura Gorohovsky added a comment - 08/Feb/2017 12:57 PM

+1 to Peter's comment above. Just had to click Page Down 12 times to get to a changed line in one of my latest e-mail notifications. I don't usually go this far when I'm reviewing: instead, I just miss changes that could be important.

The problem affects both notifications and regular web-based version comparison UI.

AFAIK this is a regression since 4.0 that hasn't been fixed for 4+ years and still has a low priority. I'm not sure why you consider this low priority given that:

1. Useful and concise diff view is core functionality for any software that comes with version control.
2. On larger documents with reasonably long history, tracking down where a certain change came from can easily take half an hour because of the way your version history view is organized (which is a separate problem) and because not hiding unchanged content makes you scroll forever, repeatedly, on every diff you need to review. 
3. AFAIK e-mail notifications are enabled by default for everyone who has ever contributed a change to a document, and are an easily accessible feature for others to monitor changes. This problem prevents making use of notifications as a way to get quick updates on changes as you glance through your inbox: changes are not visible on the first screen without scrolling, which leads to either missing notifications or having to waste time on scrolling.

Please reconsider priority and schedule a fix.

Thanks

Expand comment: Jura Gorohovsky added a comment - 08/Feb/2017 12:57 PM

Jura Gorohovsky added a comment - 08/Feb/2017 12:57 PM +1 to Peter's comment above. Just had to click Page Down 12 times to get to a changed line in one of my latest e-mail notifications. I don't usually go this far when I'm reviewing: instead, I just miss changes that could be important. The problem affects both notifications and regular web-based version comparison UI. AFAIK this is a regression since 4.0 that hasn't been fixed for 4+ years and still has a low priority. I'm not sure why you consider this low priority given that: Useful and concise diff view is core functionality for any software that comes with version control. On larger documents with reasonably long history, tracking down where a certain change came from can easily take half an hour because of the way your version history view is organized (which is a separate problem) and because not hiding unchanged content makes you scroll forever, repeatedly, on every diff you need to review.  AFAIK e-mail notifications are enabled by default for everyone who has ever contributed a change to a document, and are an easily accessible feature for others to monitor changes. This problem prevents making use of notifications as a way to get quick updates on changes as you glance through your inbox: changes are not visible on the first screen without scrolling, which leads to either missing notifications or having to waste time on scrolling. Please reconsider priority and schedule a fix. Thanks

Collapse comment: Peter Gromov added a comment - 08/Feb/2017 8:35 AM

Peter Gromov added a comment - 08/Feb/2017 8:35 AM

Happens to us as well. We have a large page consisting mostly of a table, and when anything changes in that table, the notification email contains it as a whole. First, gmail considers that too large, and trims it. Second, the difference is only shown as colors somewhere in the middle of the table, and it's hard to notice it, especially if you're color-blind.

Expand comment: Peter Gromov added a comment - 08/Feb/2017 8:35 AM

Peter Gromov added a comment - 08/Feb/2017 8:35 AM Happens to us as well. We have a large page consisting mostly of a table, and when anything changes in that table, the notification email contains it as a whole. First, gmail considers that too large, and trims it. Second, the difference is only shown as colors somewhere in the middle of the table, and it's hard to notice it, especially if you're color-blind.