Hi tanuja.soni2116096561, I've raised a request for you at https://support.atlassian.com. The Support team should be in touch soon to give you a hand.

Hi, Can anyone please help me to resolve the office power point issue in atlesssian confluence 5.7 tool? It first time that I am using this tool.

Basically Trying to upload ppt in macro page, it has uploaded but couldn't see preview of page it renders error :
*
"There was a problem converting this attachment. Please create an issue at http://jira.atlassian.com"*

Kindly please help me asap

Thank you everyone for your feedback. In a recent release of Confluence (5.7) we introduced a new way to embed, preview and collaborate on files. This new experience does not require you to insert a macro first, but automatically embeds a preview of the file if you upload it. In addition, it supports many more file types and additional features which are not available in the View File macro. All future efforts on improving our files experience will be on the new solution.
This bug does not exist in our new file experience and we encourage you to transition your embedded view file macro into an embedded file to make use of the new file functionality. Given that the bug does not occur in the new file experience, we will be closing this issue.

I add the log file here for your team to investigate the issue.

Thank you.

This bug is known for a longer time, see
https://jira.atlassian.com/browse/CONF-16922
https://jira.atlassian.com/browse/CONF-32515

On Tuesday, after I deleted and embedded the PDF/PPT, I could see the content properly.

But from Wednesday until now, it is broken again so I could not see the content.

I think this is a huge issue so please help to take look on that as soon as possible

Regards,
Vy

When I worked around, I notice some notes:

First, I used the On-Demand package then insert PDF/PPT marco, the content is loaded properly
Then, I migrated data from On-Demand package to Self Host package (use Backup function) then the content is not loaded
If the delete the attachment, then add the new one in Self Host package, the content is loaded properly

Please help to solve this issue. It will take me a lot of time if I have to manually delete then add the attachment in the Self Host package

This is a huge issue for our (quite large) customer as they have many files that they want to upload and to use Confluence as an intranet, but they won't be able to because of this bug.

Hi Shamil

Thanks for the update. Yes, we have been able to reproduce this issue with the ppt/pdf files that you have supplied to us. This issue is now on our backlog and awaiting a developers attention.

Because of the priority of this issue I can't promise that this will be fixed in the immediate future. Please keep an eye on this ticket for updates.

Regards
Steve Haffenden
Confluence Bugmaster
Atlassian

Were you able to identify the problem?