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  1. Confluence Data Center
  2. CONFSERVER-31518

Page properties report missing content due to nbsp

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 5.5-OD-24, 5.5.1
    • 5.1.3, 5.1.5
    • None

      Synopsis

      When using the content report Macro, and showing specific columns may fail to show the contents of the named column, even if the name of the column is correct.

      Environment

      • Issue occurs in Chrome, IE, Firefox on Windows 7 and 8 - doesn't appear to be browser specific
      • Macro version is the latest version

      Steps to Reproduce:

      1. Create the following page in Confluence; and give it a label of "Policies" 
        <ac:structured-macro ac:name="details">
  <ac:rich-text-body>
    <table>
      <tbody>
        <tr>
          <th><strong>Policy number</strong></th>
          <td>something</td>
        </tr>
        <tr>
          <th><strong>Policy application</strong></th>
          <td>Organisation</td>
        </tr>
        <tr>
          <th><strong>Policy category</strong></th>
          <td>Finance</td>
        </tr>
        <tr>
          <th><strong>Authorisation</strong></th>
          <td>Chief Financial Officer</td>
        </tr>
      </tbody>
    </table>
  </ac:rich-text-body>
</ac:structured-macro>
      2. On a seperate page within the same space, add the following content: 
        <h1>Policies</h1>
<p><ac:structured-macro ac:name="detailssummary"><ac:parameter ac:name="label">policy</ac:parameter></ac:structured-macro></p>
      3. Verify the report is shown correctly.
      4. Double click on the macro to edit the report
      5. In the "Columns to show" field, enter "Authorisation"
      6. Verify that while the column header shows, the content field does not.

      Expected Behaviour

      The content should be shown for this column, but it is blank instead.

        1. error_log_.txt
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        2. screenshot-1.jpg
          screenshot-1.jpg
          174 kB
        3. screenshot-2.jpg
          screenshot-2.jpg
          105 kB
        4. screenshot-3.jpg
          screenshot-3.jpg
          12 kB
        5. source with marked nbsp.pdf
          132 kB

            [CONFSERVER-31518] Page properties report missing content due to nbsp

            Agnes Ro added a comment -

            This has been fixed in version 4.1.2 of the plugin which available on marketplace

            Agnes Ro added a comment - This has been fixed in version 4.1.2 of the plugin which available on marketplace

            Agnes Ro added a comment -

            Hi Jennifer, I understand its not exactly the same but essentially both the issues linked to this ticket will be resolved together, which is also why this is taking a bit longer to fix. Thanks for your patience. Will try and get this on marketplace when done.

            Cheers,
            Agnes

            Agnes Ro added a comment - Hi Jennifer, I understand its not exactly the same but essentially both the issues linked to this ticket will be resolved together, which is also why this is taking a bit longer to fix. Thanks for your patience. Will try and get this on marketplace when done. Cheers, Agnes

            JenniferC added a comment -

            https://jira.atlassian.com/browse/CONF-32928 was closed as a duplicate of this one, which I don't understand why too much as it seems to be unrelated. But regardless that ticket has a reproducible problem statement and is still an issue.

            JenniferC added a comment - https://jira.atlassian.com/browse/CONF-32928 was closed as a duplicate of this one, which I don't understand why too much as it seems to be unrelated. But regardless that ticket has a reproducible problem statement and is still an issue.

            Deleted Account (Inactive) added a comment -

            This seems to be even more severe: Automatically inserted elements like <p> or <span> make the page properties unusable and all respective cells stay empty. The only way to fix it, is to use the source editor and to remove the elements (which were automatically added by the editor).

            Deleted Account (Inactive) added a comment - This seems to be even more severe: Automatically inserted elements like <p> or <span> make the page properties unusable and all respective cells stay empty. The only way to fix it, is to use the source editor and to remove the elements (which were automatically added by the editor).

            Niraj Bhawnani added a comment -

            See code review comments

            Niraj Bhawnani added a comment - See code review comments

            Matin Schiemann added a comment -

            Hi Agnes,

            i am talking about an option which helps our non-IT staff to handle the problem. As Atlassian wants to feature the use of Confluence as a corporate communication tool, usability is crucial. Your suggestion might help solving a single problem. I do not have enough time to raise an improvement ticket on every problem we find - there are many. This one is severe, could you please forward it to product management?

            Thanks

            Matin

            Matin Schiemann added a comment - Hi Agnes, i am talking about an option which helps our non-IT staff to handle the problem. As Atlassian wants to feature the use of Confluence as a corporate communication tool, usability is crucial. Your suggestion might help solving a single problem. I do not have enough time to raise an improvement ticket on every problem we find - there are many. This one is severe, could you please forward it to product management? Thanks Matin

            Agnes Ro added a comment -

            Hi Matin,

            We have a html source editor for confluence listed on marketplace here: https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor

            You can press shift+enter in the editor to write on the next line without creating a new paragraph. We also have a remove formatting option in the editor (in the strikethrough A menu) which applies to the highlighted text, but I'm not sure if it does exactly what you want. You could raise an improvement ticket for this.

            Agnes

            Agnes Ro added a comment - Hi Matin, We have a html source editor for confluence listed on marketplace here: https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor You can press shift+enter in the editor to write on the next line without creating a new paragraph. We also have a remove formatting option in the editor (in the strikethrough A menu) which applies to the highlighted text, but I'm not sure if it does exactly what you want. You could raise an improvement ticket for this. Agnes

            Matin Schiemann added a comment -

            Hi again Agnes,

            as many seem to run into problems related to non visible chars in confluence editor, and there are a couple of other issues and CRs related to non visible characters ini a page - couldn't you point product management to a function similar to MS Word's "View formatting". I often thought that it would be extremely helpful to make linebreaks and spaces visible. Our users tend to have lots of linebreaks at the end of pages or more then one between paragraphs. Having an option to make this visible would help. It would also be a fix for this problem.

            Thanks

            Matin

            Matin Schiemann added a comment - Hi again Agnes, as many seem to run into problems related to non visible chars in confluence editor, and there are a couple of other issues and CRs related to non visible characters ini a page - couldn't you point product management to a function similar to MS Word's "View formatting". I often thought that it would be extremely helpful to make linebreaks and spaces visible. Our users tend to have lots of linebreaks at the end of pages or more then one between paragraphs. Having an option to make this visible would help. It would also be a fix for this problem. Thanks Matin

            Matin Schiemann added a comment -

            Hi Agnes thanks for your update. I'll always contact support first in the future. It is not really understandable why support is a different system. Best, Matin

            Matin Schiemann added a comment - Hi Agnes thanks for your update. I'll always contact support first in the future. It is not really understandable why support is a different system. Best, Matin

            Agnes Ro added a comment -

            Martin, I totally understand your pain with confluence upgrades and how a plugin upgrade would be preferable. Thank you for finding the root cause. This will help us confirm whether it has been fixed in a later version, or whether we still need to fix it. This will take some time and I can't guarantee that we will be able to backport a fix to the particular version you are on. You are actually better off contacting support in that case and pointing them to this ticket. You can contact them to also help you remove the offending   characters but that would be a temporary solution.

            Zuzana, are you on the latest version of the plugin 3.6.4?

            Agnes Ro added a comment - Martin, I totally understand your pain with confluence upgrades and how a plugin upgrade would be preferable. Thank you for finding the root cause. This will help us confirm whether it has been fixed in a later version, or whether we still need to fix it. This will take some time and I can't guarantee that we will be able to backport a fix to the particular version you are on. You are actually better off contacting support in that case and pointing them to this ticket. You can contact them to also help you remove the offending   characters but that would be a temporary solution. Zuzana, are you on the latest version of the plugin 3.6.4?

              agnes@atlassian.com Agnes Ro
              caeff5a9e166 Matin Schiemann
              Affected customers:
              7 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: