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  1. Confluence Data Center
  2. CONFSERVER-29865

Unable to create a Confluence Space when a default space logo is configured - Page not found after the Create Space button is clicked

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      After the last upgrade from 5.1-OD-13 to 5.2-OD-3 on July 8, 2013, some OnDemand Confluence instances cannot create new Spaces.

      Clicking the 'Create Space' button should bring you to the newly created Space homepage, however the Space and page are never created, resulting in a 'page not found' error.

      The following message appears in the log: 

      2013-07-08 10:09:26.847030500 2013-07-08 10:09:26,844 ERROR [TP-Processor2] [persistence.dao.hibernate.HibernateSpaceDao] getSpace Found a bad space id in the space id cache : [ 11010049 ] for [key ] which returned this: null. Removing this id from the cache now.

      However no other error appears (even with debug logging enabled).

      Workaround

      Turn off the default space logo in Confluence Admin -> Default Space Logo (the URL should be https://example.atlassian.net/wiki/admin/configuredefaultspacelogo.action). This will allow spaces to be created.

        1. 0001-CONF-29865-Prevent-the-transaction-from-getting-roll.patch
          1 kB
        2. Selection_009.png
          Selection_009.png
          174 kB

            [CONFSERVER-29865] Unable to create a Confluence Space when a default space logo is configured - Page not found after the Create Space button is clicked

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2896757 ] New: CONFSERVER Bug Workflow v4 [ 2989833 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2788179 ] New: JAC Bug Workflow v3 [ 2896757 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2719040 ] New: JAC Bug Workflow v2 [ 2788179 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2387608 ] New: JAC Bug Workflow [ 2719040 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2263902 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2387608 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2207535 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2263902 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2184441 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2207535 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1933855 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2184441 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1728692 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1933855 ]
            jonah (Inactive) made changes -
            Description Original: After the last upgrade from 5.1-OD-13 to 5.2-OD-3 on July 8, 2013, some OnDemand Confluence instances cannot create new Spaces.

            Clicking the 'Create Space' button should bring you to the newly created Space homepage, however the Space and page are never created, resulting in a 'page not found' error.

            The following message appears in the log: {noformat}2013-07-08 10:09:26.847030500 2013-07-08 10:09:26,844 ERROR [TP-Processor2] [persistence.dao.hibernate.HibernateSpaceDao] getSpace Found a bad space id in the space id cache : [ 11010049 ] for [key ] which returned this: null. Removing this id from the cache now.
            {noformat}
            However no other error appears (even with debug logging enabled).

            h3. Workaround

            Turn off the default space logo in Confluence Admin -> Default Space Logo (the URL should be https://example.atlassian.net/wiki/admin/configuredefaultspacelogo.action). This will allow spaces to be created.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/CONFCLOUD-29865].
              {panel}

            After the last upgrade from 5.1-OD-13 to 5.2-OD-3 on July 8, 2013, some OnDemand Confluence instances cannot create new Spaces.

            Clicking the 'Create Space' button should bring you to the newly created Space homepage, however the Space and page are never created, resulting in a 'page not found' error.

            The following message appears in the log: {noformat}2013-07-08 10:09:26.847030500 2013-07-08 10:09:26,844 ERROR [TP-Processor2] [persistence.dao.hibernate.HibernateSpaceDao] getSpace Found a bad space id in the space id cache : [ 11010049 ] for [key ] which returned this: null. Removing this id from the cache now.
            {noformat}
            However no other error appears (even with debug logging enabled).

            h3. Workaround

            Turn off the default space logo in Confluence Admin -> Default Space Logo (the URL should be https://example.atlassian.net/wiki/admin/configuredefaultspacelogo.action). This will allow spaces to be created.

              fakraemer fabs (Inactive)
              imaduro Ivan Maduro (Inactive)
              Affected customers:
              11 This affects my team
              Watchers:
              59 Start watching this issue

                Created:
                Updated:
                Resolved: