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Bug
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Resolution: Low Engagement
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Medium
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None
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5.0, 5.1, 5.1.3, 5.2, 5.2.3
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18
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Severity 2 - Major
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1
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Steps to Reproduce
- Launch Internet Explorer
- Navigate to Internet Options >> Security
- Do the following for all zones:
- Click Custom Level...
- In the resulting Security Settings prompt, look for the Downloads section, and set Font download to Disable
- Click OK and then Apply (remember to repeat these 3 steps for all zones)
- Restart the OS
- Navigate to Confluence after the restart, and notice that the Confluence Top Nav Bar now looks like this:
The issue is also affecting FF browser
Workaround for IE:
- In Internet Explorer, navigate to Tools >> Internet Options >> Security
- Do the following for all zones:
- Click Custom level...
- In the resulting Security Settings prompt, look for the Downloads section, and set Font download to Enable.
- Click OK and then Apply (remember to repeat these 3 steps for all zones)
- If this does not work, then there could be other reasons causing this. Best would be to try to download the font pack manually via: http://<yourConfluenceURL>/s/en_GB-1988229788/4226/d7686547091e645d7b0285207c0b86be721c74eb.1/5.0/_/download/resources/com.atlassian.auiplugin:aui-experimental-iconfont/atlassian-icons.ttf to see if indeed, Confluence is serving that font pack correctly.
- Customers running Confluence in SSL will need to add the following to <CONFLUENCE_INSTALLATION>/conf/server.xml (within the <Context ... /> element):
<Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" disableProxyCaching="true" securePagesWithPragma="false" />
After that, restart Confluence. Thanks to kevin.hughes for this suggestion
Workaround for FF:
- Type about:config in FF URL bar
- Search for "browser.display.use_document_fonts". The value is set to 0
- Reset it to the default value 1 to fix the problem
- is duplicated by
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- Closed
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- Closed
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- relates to
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- Closed
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page"){kind=icon}
[CONFSERVER-29536] Icons on Confluence Top Navigation Bar Rendered as Letters in Internet Explorer & Firefox
| QA Demo Status | New: Not Needed [ 14332 ] | |
| QA Kickoff Status | New: Not Needed [ 14236 ] | |
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Labels | Original: affects-server | New: affects-server cleanup-seos-fy25 |
| UIS | Original: 2 | New: 1 |
| UIS | Original: 3 | New: 2 |
| UIS | Original: 2 | New: 3 |
| UIS | Original: 3 | New: 2 |
| UIS | Original: 2 | New: 3 |
| UIS | Original: 3 | New: 2 |
| UIS | Original: 2 | New: 3 |
Hi,
At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.
This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.
Please note the comments on this thread are not being monitored.
You can read more about our bug fix policy here and how we prioritize bugs.
To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.
Kind regards,
Confluence Data Center