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  1. Confluence Data Center
  2. CONFSERVER-27085

Command/control + shift + j open browser console instead of adding Jira issue

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      Issue

      • Documentation for Confluence server states that we can use "command/control + shit + j" to add Jira issues, but in most modern browsers, this opens up the browser console instead.

      Current behavior

      • Confluence uses "command/control + shit + j" as a shortcut to add Jira issues.

      Expected behavior

      • Confluence should not use * "command/control + shit + j"* as a shortcut for adding Jira issues, but use something that is not mapped by the browser.

      Workaround

      • Add Jira issue using the macro shortcut and typing "jira". 
        •  {jira

            [CONFSERVER-27085] Command/control + shift + j open browser console instead of adding Jira issue

            Roman Sommer added a comment -

            Creating jira issues from within confluence should be as non-disruptive as it gets. ChatOps-like!

            Roman Sommer added a comment - Creating jira issues from within confluence should be as non-disruptive as it gets. ChatOps-like!

            PO added a comment -

            funny typo: "command/control + shit + j" 

            PO added a comment - funny typo: "command/control + shit + j" 

            K added a comment - - edited

            (Edit: I just realized this ticket is for server, but it also affects Cloud.) A workaround for Cloud when using the new editor seems to be to use the Quick Insert command, which is just a slash command and type the text jira to quick open the dialog. I cannot speak for the legacy editor or Server.

            /jira <enter> will bring up the dialog, which circumvents this frustrating design flaw that has not been directly addressed in 7 years.

            K added a comment - - edited (Edit: I just realized this ticket is for server, but it also affects Cloud.) A workaround for Cloud when using the new editor seems to be to use the  Quick Insert command, which is just a slash command and type the text  jira to quick open the dialog. I cannot speak for the legacy editor or Server. /jira <enter>  will bring up the dialog, which circumvents this frustrating design flaw that has not been directly addressed in  7 years .

            Travis Hidlay added a comment -

            Just tried this in the latest version of Firfox, and it too uses CTRL-SHIFT-J to open it's dev console.

            Since it seems like every major browser users Ctrl-Shift-J as a shortcut to open the dev console, could you please re-bind this shortcut to something that doesn't clash?  This would be a very useful feature if it worked, it would save a lot of time for me in creating Jira issues directly from my Confluence notes... right now I have to do two extra clicks for every single ticket I want to create.

            Thanks!

            Travis Hidlay added a comment - Just tried this in the latest version of Firfox, and it too uses CTRL-SHIFT-J to open it's dev console. Since it seems like every major browser users Ctrl-Shift-J as a shortcut to open the dev console, could you please re-bind this shortcut to something that doesn't clash?  This would be a very useful feature if it worked, it would save a lot of time for me in creating Jira issues directly from my Confluence notes... right now I have to do two extra clicks for every single ticket I want to create. Thanks!

            Travis Hidlay added a comment -

            Just tried this on the latest version of Chrome (Version 80.0.3987.87, 64-bit) and IE Edge (Microsoft Edge 42.17134.1098.0), and for both of those it always opens up the dev tools panel with CTRL-SHIFT-J.

            Travis Hidlay added a comment - Just tried this on the latest version of Chrome (Version 80.0.3987.87, 64-bit) and IE Edge (Microsoft Edge 42.17134.1098.0), and for both of those it always opens up the dev tools panel with CTRL-SHIFT-J.

            Daniel PHAN added a comment -

            I have the same problem with Ctrl+Shift+J.

            • Server
              • Confluence 6.2.4 on Linux Suse 11.
            • Client
              • Windows 7
              • Firefox Quantum Extended Support Release 60.0.1 (64-Bit)
              • Chromium 67.0.3396.129 (Official Build) (64-bit)
              • Internet Explorer 11.0.9600.19296

            Strangely:

            •  When I use the left Ctrl and left Shift, it never works.
            •  When I use the right Ctrl and right Shift, it sometimes works when I hit several times J, but it often ends up opening the Browser Console too...

            Please help.

            Daniel PHAN added a comment - I have the same problem with Ctrl+Shift+J . Server Confluence 6.2.4 on Linux Suse 11. Client Windows 7 Firefox Quantum Extended Support Release 60.0.1 (64-Bit) Chromium 67.0.3396.129 (Official Build) (64-bit) Internet Explorer 11.0.9600.19296 Strangely:  When I use the  left Ctrl and  left Shift, it never works.  When I use the right Ctrl and right Shift, it sometimes works when I hit several times J , but it often ends up opening the Browser Console too... Please help.

            Lucas Fowler added a comment -

            I have this problem with Ctrl+Shift+D.

            This is the setup:

            • Confluence 4.3.7
            • Chrome 25.0.1364.160
            • Ubuntu 12.04

            Thanks

            Lucas

            Lucas Fowler added a comment - I have this problem with Ctrl+Shift+D. This is the setup: Confluence 4.3.7 Chrome 25.0.1364.160 Ubuntu 12.04 Thanks Lucas

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi Peter,

            I have tested this on Confluence 4.3.5 (the latest) and Chrome 19 and have confirmed that in Edit Mode, Ctrl-Shift-j brings up the Insert Jira Issue window. If I pres Ctrl-Shift-j in View Mode, it brings up Chrome's Developer Tools.

            What version of Confluence and Chrome are you using? I suspect this may have been resolved in a more recent version of Confluence, but I want to test on the same version as you before resolving this issue.

            Kind regards,
            Denise
            Atlassian Support - Sydney

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi Peter, I have tested this on Confluence 4.3.5 (the latest) and Chrome 19 and have confirmed that in Edit Mode, Ctrl-Shift-j brings up the Insert Jira Issue window. If I pres Ctrl-Shift-j in View Mode, it brings up Chrome's Developer Tools. What version of Confluence and Chrome are you using? I suspect this may have been resolved in a more recent version of Confluence, but I want to test on the same version as you before resolving this issue. Kind regards, Denise Atlassian Support - Sydney

              Unassigned Unassigned
              d6bce4499e16 Peter Dolkens
              Affected customers:
              15 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated: