Whoops. My issue was actually this one: https://jira.atlassian.com/browse/CONF-26215

Hi, I ran into the same problem on 4.3.7. When I tried to open the Source Editor, I got:

RuntimeException occurred while transforming editor format to storage format (com.atlassian.confluence.content.render.xhtml.XhtmlException: An error occurred while unmarshalling a link in the editor with the title RIGEL) (500)

Any ideas?

Hi all, I see that this is 'Closed'. Is there a better place to put successful user work arounds when this error is encountered besides here?

In my case, an older (created and Published with older version of Confluence) document had an image in it. I simply wanted to copy/paste it without losing the outlining (numbers + letters + roman numerals).

1.  One
  a.  an item
     i roman numeral
    ii roman numeral
  b. another item
2. ditto
3. ditto
4. ditto
  a. an item
  b. another item
    i. roman numeral below *image*
  c. some other line
  d. more lines
5. ditto five
.. 

After copy/pasting the entire document, I would see the above error, Failure when converting editor format to storage format., whenever I tried to preview or save it.

I noted other posts on URLs, but had many of those, links in the document. There was only one image, so decided to start there first.

I was able to create a new page in a different place (thus no page restrictions were inherited by the parent) that I had Administrative access to. To prevent the error, I copied up to the image, (from top to 4b in quoted example) but did not include the image (4b*i*). It took me some trial and error to get the outlining unchanged.

I created an outline entry for the image, to try to put it back in later. But did not attempt to include the image yet.

    
4. 
  a. 
  b. 
     i. image here
    ii. extra space
  c. 

I copy/pasted the remainder of the page after creating the next entry in the outline (4c. in examples above) (only way to maintain outlining with copy/paste that I could come up with.

Still had to use paragraph indent feature (icon at top of page you are editing) as it came in as iii instead of c as planned. Just indented the entire copy/paste back one and voila it worked.

I was able to save and preview the content, so for me the linked image was the problem. But I could see any URL, based on what others have posted, causing this error.

Hopefully this will help someone else. Using Confluence v5.1.3. So this issue is still a problem for us.

Thanks very much for reporting these details huw. I think you're probable hitting CONF-26215, you can get this error if you link to a space which has had it's logo customised. You might like to put a watch on that ticket to be updated when it's fixed.

This is occuring on 5.1.2 as well using FF

Steps to reproduce on 5.1.2 ( I've tried it on 2 separate Conf instances ) are below, these can probably be shortened, but this always gives me the same result.

I created a new space
Changed the theme from Global to Documentation
Went back to home page
Edit the home page
Below the tip section, e.g. "Confluence spaces are great for sharing ....." added a new table, not inside the tip, but below it but still inside the dotted section holding the tip
Table size was 4 rows, 3 columns, but don't think it makes any difference
In the second row, e.g. not the heading, click on the first cell ( although probably the same for others)
Hit the [ key, start typing the name of a space and wait for the ajax dropdown to appear
Click on the Space name and it will be put in as a link in the cell, e.g. [JIRA]

Wait a couple of seconds for it to save a draft or try and save and you get the error
Failure when converting editor format to storage format.

If you delete the link you can save the page

Hope this helps.

I'll see what we can do and provide the information.

From: "Renan Battaglin [Atlassian] (JIRA)" <jira@atlassian.com<jira@atlassian.com>>
Date: Tuesday, March 12, 2013 6:35 PM
To: Karie Kelly <karie.kelly@phytel.com<karie.kelly@phytel.com>>
Subject: [JIRA] (CONF-25944) Failure when converting editor format to storage format.

https://jira.atlassian.com/s/en_UK-4zmgx6-418945332/850/6/_/images/icon-jira-logo.png
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Renan Battaglin [Atlassian]<https://jira.atlassian.com/secure/ViewProfile.jspa?name=rbattaglin> commented on https://jira.atlassian.com/images/icons/issuetypes/bug.png CONF-25944<https://jira.atlassian.com/browse/CONF-25944>
Failure when converting editor format to storage format.<https://jira.atlassian.com/browse/CONF-25944>

Hi Karie,

Since you are using 5.0, would you confirm if the behavior reported by Steve Lancashire [Atlassian]<https://jira.atlassian.com/secure/ViewProfile.jspa?name=slancashire> here<https://jira.atlassian.com/browse/CONF-25944?focusedCommentId=434931&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-434931> is still the same (exception being logged)?

Would you be able to reproduce the problem and then provide (1) your log file and (2) URL for the page being saved, via our Support system: http://support.atlassian.com.

Please also provide your Support Zip<https://confluence.atlassian.com/display/DOC/Troubleshooting+Problems+and+Requesting+Technical+Support> so that our team can check what plugins you currently use.

Cheers,
Renan

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Since this error message is quite generic and can be caused by a lot of things, I'm going to close this as fixed for the original problem and we'll track additional occurrences of this error message in individual tickets.

eckhardt_f I've created this ticket for the problem you report, but will need some more details from you on what you mean by 'links to emails'. I've set you as the reporter so you should be able to update the ticket and provide some more details.

karie.kelly@phytel.com if you're still having an issue can you please raise a new ticket with details of what content was on the page when you were getting this error so we can reproduce and fix.

Hi, we are having the same problems since the update to version 4.3. Some old pages show this error. We have identified links to emails as the root cause. Unlinking these email links always has helped.

Hi Karie,

Since you are using 5.0, would you confirm if the behavior reported by slancashire here is still the same (exception being logged)?

Would you be able to reproduce the problem and then provide (1) your log file and (2) URL for the page being saved, via our Support system: http://support.atlassian.com.

Please also provide your Support Zip so that our team can check what plugins you currently use.

Cheers,
Renan

karie.kelly@phytel.com there are a few restricted comments on here you can't see which indicate this was fixed, but looks like either it hasn't been completely, or there are other circumstances which can lead to this to happen. I'll reopen the ticket now so we can do some further investigation. Thanks for reporting it again.