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  1. Confluence Data Center
  2. CONFSERVER-24706

Provide better error message when trying to upload a custom PDF font which is bigger than current attachment size limit

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      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      When you try to to upload custom font for PDF export, and the font filesize is bigger than the current attachment size limit, Confluence will refuse to accept it with the following error:

      The following error(s) occurred:

      • Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page

      There is nothing logged in the logs. It'd be nice if Confluence can say something more understandable for end users, e.g. "The Font filesize you're trying to attach is bigger than your current attachment size limit. Please increase your attachment size limit then re-upload again."

      Workaround

      Increase attachment size limit and re-upload again.

        1. pdf_font_upload_error.png
          pdf_font_upload_error.png
          80 kB

            [CONFSERVER-24706] Provide better error message when trying to upload a custom PDF font which is bigger than current attachment size limit

            Sen Geronimo made changes -
            Workflow Original: JAC Suggestion Workflow 4 [ 3566324 ] New: JAC Suggestion Workflow 3 [ 4338972 ]
            Rachel Robins made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 117980 ]
            Rachel Robins made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 86722 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow 2 [ 3181748 ] New: JAC Suggestion Workflow 4 [ 3566324 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3026587 ] New: JAC Suggestion Workflow 2 [ 3181748 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2526610 ] New: JAC Suggestion Workflow [ 3026587 ]
            Rachel Lin (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing v3 [ 2288916 ] New: Confluence Workflow - Public Facing v4 [ 2526610 ]
            Rachel Robins made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 78654 ] New: This issue links to "Page (Atlassian Documentation)" [ 78654 ]
            Rachel Robins made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 78654 ] New: This issue links to "Page (Atlassian Documentation)" [ 78654 ]
            Rachel Robins made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 333191 ] New: This issue links to "Page (Atlassian Documentation)" [ 333191 ]

              Unassigned Unassigned
              halatas HuseinA
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                Created:
                Updated:
                Resolved: